Hired to remove squirrel problem in roof. Removed cage prematurely without allowing the animal to leave. Squirrel remains in roof/attic/house. Ken does not want to rectify problem, rather be combative and rude. Horrible, worse customer service. I do not recommend his services.
- Approximate cost of services:
- $365.00
- Company Response
Dear Private customer,
Thank you for resubmitting your review and clarifying your experience. As explained to you on the phone, in person and written on the invoice, our service includes the installation of a one-way- door system, that allows the animal to vacate your property and not re-enter through the same point of entry. This one-way-door system is usually left in place for a period of 3-4 days, which is clearly communicated to the customer. We ask the customer to give us a call after that time frame. If they don't it is assumed that the issue has been resolved, and a second visit is scheduled to remove the door system and secure the entry point. We allowed the door to stay for a few more days, then we proceeded to remove the door after a week, since we had not heard from you. Please review your invoice as there is information that was communicated to you by the technician, regarding areas that needed to be secured for future animal entry prevention.
On our last phone call, we tried to give you a few options to resolve the problem and all of them were denied by you, based on new charges as the recommended work was already denied on the first visit. In addition, it was suggested that a mice problem could be the issue, as now that the squirrel has vacated and left behind a food source.
Regards,
Gotcha Wildlife Team