Casati Heating & Air Conditioning

Heating & Air Conditioning
Brampton ON L6X 4L7
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Heating & Air Conditioning
Casati Heating & Air Conditioning
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63%

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Reviews by rating (past 12 months)

Reviews for Casati Heating & Air Conditioning

Average customer rating:
7.9 10 (19 reviews)

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Neil Harris from Woodbridge
Neil Harris from Woodbridge
2 reviews Vaughan, ON
10/10

Air conditioner

We purchased our 3.5 ton air conditioner earlier this year and we were so pleased with the timely service, the product and professionalism of the employees that we recently decided to contact Casati heating air conditioning when our furnace broke down. We also installed a tankless water heater that we love! It takes up such little space in our home. This company continues to provide good service and great products. Thank you for all your hard work!

Approximate cost of services:
$3,200.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review. We are pleased that you are happy with our work and we look forward to being of service to you.

dmharris653
dmharris653
1 review Halton Hills, ON
10/10

Gas barbecue hookup

I just moved to my new townhouse and the gas hookup fitting was not compatible with our barbecue, so we were told what needed to be done and the work was completed . I was then shown how as a female to usage of my barbecue - I appreciated that. He was awesome. Very happy with service .

Approximate cost of services:
$112.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much! We are pleased that you are happy with our service and we look forward to serving you again.

Private User
Private User
Private User reviews Caledon, ON
10/10

Furnace Replacement

This is an excellent company! Joe, Nicole and all their employees were highly professional, honest and efficient. The analysis of our heating problems was very clear, thorough and accurate. We were well directed through the process of replacing our furnace, which included financing and obtaining rebates. It's only been a few days since our new furnace was installed, but there is a noticeable improvement in our home. The furnace is very quiet and heat is evenly distributed in our home. Thank you Casati!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you! It was a pleasure to serve you! We are pleased that you are happy with our services and product.

Gerald  Van Sluytman in Brampton
Gerald Van Sluytman in Brampton
1 review Brampton, ON
2/10

Furnace

Casati cares only about sales. -- forget customer service. He is unreliable, undependable and full of excuses. I purchased an American Standard high efficiency furnace in2009 , with a ten year written Parts and labour warranty, which had to be serviced every year. For nine years I adhered to all conditions, paying an average of $ 100 per service. When in November 2016 the Furnace stopped working, I could not get Casati to call me. He was always too busy or swamped. So much for his warranty. I had to get another HVAC company to fix it at a cost of $450 . This Technician spent several hours diagnosing the problem and even brought the American Standard Technical Support manager to help find the problem. So even if you save a few dollars upfront with Casati , you will have aggravation and disappointment with his after service

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Brampton, ON
10/10

Heating furnace

The company and the service was excellent I would raccomanded
With great service and professionalism.
The installation was fast and clean.
The company had the write tools and info with great details.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback. It's greatly appreciated.

IV in Pickering
IV in Pickering
1 review Toronto, ON
10/10

New Furnace

Furnace replacement was installed by this wonderful team in timely and accurate maner.
I was impressed by professionalism and efficient work.
I'll definetely recommend Casati Heating and Air Conditioning to my family and friends!

Approximate cost of services:
$40,000.00
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Company Response

Hi IV,

Thank you for your review, it's appreciated.

We are glad that we met your expectations and that you're satisfied with our services.

Andrea S.  in Brampton
Andrea S. in Brampton
1 review Brampton, ON
10/10

New Furnace and A/C

I purchased a new Furnace in 2012 and a new A/C unit in 2013 from Casati. I am very happy with their service, business integrity and fair pricing. Installation was done in a clean and respectful manner by Casati staff, and they were very mindful of my pet. I have recommended Casati to many of my friends and colleagues over the years and they too have been very happy with Casati. I would also like to note that the owner himself is a very nice man and is known for his integrity and high morals. That is important when choosing services inside the home.

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Andrea,

Thank you for your review and kind words.

It was a pleasure working for you and we're happy that you are satisfied with our services.

Liz D from Vaughan
Liz D from Vaughan
1 review Vaughan, ON
2/10

Installation of A/C and Furnace

Installation of both American Standard A/C and furnace went well back in 2009..
First couple of years PM was done on a timely basis on the furnace but not on A/C.
Going into the second week of July 2015 the AC stopped working, it was not blowing air inside the house even though the motor outside was running and thermostat was calling for cooling. I first contacted the installing Tech. Joe Casati, of Casati Gas (Heating and Air conditioning) on July 21/15 (left voice message and texted him on his phone) and since I did not hear back from him for over a week I was forced to call another HVAC company, tech attended on Saturday, July 25/15, which cost me a service call of over $100. the prognosis was I needed a blower motor costing me over $900.(plus applicable taxes and labour)
I did however make contact with installing tech on July 27/15.. he came to the house and told me that it's probably not the blower motor as was determined by the other HVAC company, but possibly the board...and I haven't heard back from him since.
That was July 27/15.. the hottest week of all year.. and I was WITHOUT AIR CONDITIONING...
Both the AC and furnace are on a 10 year parts and labour warranty.
My last attempt in reaching out to the Tech was Saturday, August 8th and still have not heard back from him.
I am only asking that the Tech honour the contract and get back to me with a solution in getting the AC working....Which ultimately will affect the furnace since the blower motor is in the furnace.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Casati Heating & Air Conditioning regrets the incident that the customer experienced. Unfortunately, according to the terms of the manufacturer's parts warranty, they were not met by the customer because she did not register her furnace and A/C within 60 days of purchase for the 10 years; therefore, only receiving 5 years on both which had expired by the time the issue surfaced.

Moving forward, to avoid such warranty issues, Casati now registers all its new customers on their behalf.

Casati advised the customer that this was a blower motor or board problem, but it was a chargeable call to do any repair (parts not under warranty) and the customer was not willing to pay and it was left at that.

Private User
Private User
Private User reviews Caledon, ON

First Review

5/10

cas furnace

Sitting here, enjoying our wonderfully warm home. On Thursday the service guy informed us that our 15 year old furnace needed a new $1600 DC motor. Time for a new unit. Phoned several dealers to get suggestions and budget pricing. Joe Casati was the best price, and that was on the furnace Consumers Reports recommends highest. He came by next morning (we have a fireplace and were not in a hurry) to check out our space etc. The following morning they arrived with the unit (American Standard platinum). Four hours later they were cleaned up and gone. Nice guys. Saved $1500. Verrrrry quiet unit. Unfortunately, it turns out he installed the unit incorrectly and I had condensation pooling on top of the unit. Luckily, none of the water got inside the electronics. Then he came to resolve the problem, he did not bother to put the doors back on correctly.

Review has 1 previous version
Approximate cost of services:
$4,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Casati Heating & Air Conditioning

CASATI Heating & Air Conditioning is a Full-Service Residential HVAC Company We care about our customers and strive to exceed your home comfort requirements by offering you the best suitable, affordable, quality products and services for your home. CASATI is your one-stop HVAC Services provider. We supply, install, repair and ...
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