Engineered Alarm Solutions Inc.

Alarm Systems
38 Wildfire Road Vaughan ON L4L 8Y9
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Alarm Systems
Engineered Alarm Solutions Inc.
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Reviews for Engineered Alarm Solutions Inc.

Average customer rating:
9.8 10 (66 reviews)

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John Paul in North York
John Paul in North York
1 review Toronto, ON

Alarm in my house

We are religious sisters and about two years ago we needed to protect our home because our neighbourhood is not very safe. We leave in a big house with too many windows and doors. The Priest from our Church recommended us to call Engineered Alarm Solutions Inc. (EAS) because they have done the security systems at the Church. We called EAS for an estimate. They came to check our home and explained to us all the options we had and provided an estimate. We also had other estimate from a different Company in order to compare prices and the proposed equipment. We chose EAS because they had better prices and they were highly recommended.

The technicians installed a burglar alarm system, smoke detectors, and carbon monoxide detectors. They made a tidy installation and left the house clean. All the employees that we have dealt with so far, are very friendly and knowledgeable. Several times we need their technical support because the new Sisters did not know how to by-pass some sensors and when we called them, they were always there to help.

At the beginning we were not used to the system and we triggered the alarm several times by opening the windows without disarming the system and the monitoring station called us every time right away to confirm if we were ok. Recently the alarm went off when we were out of town, and the monitoring station called me and asked if a Police dispatch was necessary. We indicated that it was not necessary because one of our Sisters had left a window partially open and it was the window that had triggered the alarm.

I consider this security company to be very professional and with a very fast response when the alarm goes off. I like to recommend EAS to everyone because they have always showed great responsibility and care. Further, we feel like they look after to make sure we are safe and well protected as opposed to be just looking for a monthly payment.

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C. A.
C. A.
1 review Caledon, ON

Home Security System

We had seven exterior security cameras and a home alarm security system installed in our home late last year. We are very happy with the workmanship and customer service provided by Engineered Alarm Solutions. Last week we noticed our alarm panel was making a beeping sound, but we weren’t sure what the issue was. Before I even got the chance to call Engineered Alarm Solutions, they phoned me first and explained that the battery on the alarm panel was low. They have been very responsive and helpful since we’ve had the security system installed and would definitely recommend them. We feel much safer in our home thanks to Engineered Alarm Solutions.

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Jose in Oshawa
Jose in Oshawa
1 review Toronto, ON

Church renovation

About 3 year ago we needed to install Security Cameras to protect out Church located at Jane and Finch area. We called Engineered Alarm Solutions Inc. to propose a design and a quote. We had proposals from other companies, but we chose Engineered Alarm Solutions because Gabriel was very professional, heard our needs, and based on that he proposed the most cost-effective solution to protect our premises. The technicians were very professional and made a clean and neat installation. The post-installation customer services of this company are great. Their guidance and readiness to help and answer our questions at any time are super helpful. It is a pleasure having Engineered Alarm Solutions Inc. as our security company. I would recommend the professional services of this company to anyone who appreciate not only having a trouble-free Security System, but also to count with a great post-sale service and technical support.

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Company Response

Thanks Father Jose for taking time out of your busy schedule to write this review and share your experience. We are glad to hear that you appreciate the quality of our Security Cameras, our professional installation, and our technical support. It is a pleasure helping you in protecting your Church. Have a great day.

2 reviews Nobleton, ON

Alarm system major headaches

I brought Gabriel from Engineered Alarm Solutions to take over an existing system that was already in place. Gabriel made a good impression, and his installer was very professional. The existing modem was replaced and we added a panel and additional sensors.

The day after the installation, we opened one of the windows which triggered the alarm. I deactivated the alarm within a few seconds. I missed a call from the alarm monitoring station given that the reception is somewhat poor in my area. Once I called them back, within 20 minutes, I was told they dispatched the police which I asked them to cancel.

I was then told that if the police were dispatched, there would be a fee of roughly $180 that would be incurred. I complained that Gabriel never explained I would get a call when I deactivated my alarm, and asked him to ensure that the monitoring station stop calling if the alarm is deactivated in less than 30 seconds.

For the next several months, I had another 3-4 false alarms caused by winds opening windows, or system tests conducted at about 2AM which woke me up with the high pitch beeps (which I complained to Gabriel about and he changed the timing to 10AM). Even though the alarm was successfully deactivated each time, the monitoring station always called.

In the meantime, I also got a message about the $185 fine from the police, which we thought was cleared given that we hadn't heard anything in about 2 months. I complained about the lack of clear guidance and explanation, and asked for the charge to be reversed. Instead, I was asked to talk directly with the police alarm unit and ask them to drop the fine given my situation.

About 3 months after switching to Engineered Alarm Solutions, one of the sensors malfunctioned. Gabriel came by to diagnose but didn't find the issue. He sent his team over, this cost me $165, the fix took about 5 minutes. The team was professional, the original installer was part of that, and he knew exactly what to do. Gabriel did tell me about a $5/month extra to have his team address any issues such as this.

Once I talked with the police unit, it turned out that the only way to reverse a charge is to file paperwork and show that I had some work done to address the original false alarm. Gabriel didn't know this was the procedure, and I asked him to file the paperwork and add the recent work order as proof.

Gabriel talked with me and explained that my alarm system signal with only shows when an alarm is activated, and not when it's deactivated. This is why the monitoring station always calls, regardless of my requests. The $29/month (pre-taxes) doesn't include this, which was frustrating, and Gabriel said we can move up to a more expensive plan or replace the existing modem (which I purchased from him).

I wasn't happy with the system given the nuisance of being called by the monitoring station, and several nights of lost sleep due to sensors going off or a system test failing. I lost faith in the system and the service given the noted issues.

I asked Gabriel to cancel the service, and return my partial payment for monitoring services (which I paid for a year in advance). I was asked to wait for the decision from the police, since Gabriel wasn't willing to take any responsibility for not knowing the alarm system or police procedures as far as alarms go. In about 3 weeks, the police charges were reversed, as the police unit told me.

The system was activated and I got back the credit for the unused time with the alarm monitoring. The one good thing is that there are no long term contracts, it's month to month so it felt good to break free.

My advice is to carefully research alarm companies, the exact system you'll have installed, understand if the the police or alarm guards will arrive, contract duration, included equipment, and equipment maintenance, so you can make the best decision.

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Company Response

Hi Gilad, we are sorry to hear that you did not find helpful our alarm system protection. I understand that you did not like to be called by our Monitoring Stations despite you had disarmed the alarm. Sorry for the inconvenience.

Most clients like us to call right away regardless if the alarm has been disarmed because they could be forced to disarm the system during a home invasion, and they may have not remembered their duress code due to the panic situation.

When you triggered your alarm that day, our monitoring stations called your four (4) emergency contacts before proceeding with the Police Dispatch. Four people had missed our calls and for this reason we rapidly proceed to dispatch the Police.

As per our discussion, an upgrade of your GSM Package would have been needed in order to accomplish your request to avoid being called. When I offered this option to you, you indicated that you wanted to cancel the alarm anyways because there was always someone at home and you thought that an alarm system would not be necessary.

It is important to clarify, that this technical limitation with the most basic GSM package from applies to any client in Canada, independently of the Security Company that you are dealing with. Regardless, this technical limitation does not compromise the fast response that we provide to our monitored clients.

Regarding the service call that you mentioned, you may agree with me that I volunteered my time to troubleshoot the “open zone” issue and I found that it was a wire issue that needed to be replaced. Our techs found later that one of your workers damaged that wire during the renovation of your washroom and our techs worked during 50 min. (as opposed to be 5 min.) to replace the damaged wire.

This wire replacement could have been covered by our offered extended warranty, but you thought it was not necessary when we discussed the terms and conditions. It is fear to clarify that when we had our meeting you were very busy and perhaps this is the reason why you missed some important info about the procedures and options you had.

Finally, as all our other reviews reflect, we have extensive experience and we are well known in the industry for our professionalism, honesty, and competitive prices. Our teams of qualified technicians are managed by a professional engineer. This is probably the main reason for most alarm distributors in Ontario to recommend Engineered Alarm Solutions when there is a complex alarm installation or a difficult malfunction to fix.

Please feel free to call me at 416-697-7329 if any further clarification or discussion is needed. Thanks for your time. Have a great day.


5 reviews Mississauga, ON

Security System for Elderly Family after Home Break-In

Several years ago, we hired Engineered Alarm Solutions Inc. (EAS) to install a Monitored Alarm System, Security Cameras, and Home Automation (Deadbolts, Thermostat, Lighting Control, etc.) in our new home. When we purchased the home, it came with a pre-existing security system that was frustrating to use, had recurrent false alarm issues, and we needed to find a new company to install a reliable and better quality system. Our experience with EAS was extremely positive and we have been pleased ever since.

This month, my parent's home was broken into at night, while they were home sleeping. This was a terrifying experience for them. The next morning we knew exactly who to call.

Within that same week, Gabriel had completed a site visit at their home, assessed the areas of weakness, and provided a price quote. We were also able to schedule an install date quickly.

My parents are in their 80s and not technically-savvy. EAS made the system hi-tech for security purposes, but yet manageable for them. In particular, EAS installed a "panic button" in their bedroom that will alert the police/fire if there is a future emergency. We are also able to remotely view their cameras and Arm/Disarm their Alarm System from our i-Phones. This is a great way to ensure their safety from afar.

Gabriel's extensive knowledge of engineering and security are unparalleled, but his kindness and the way he personally cares about keeping each family safe is what I value most.

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Company Response

Hi Jennifer,
It is always a pleasure to deal with you! We are glad to hear that your family is safe with our Security Cameras and Monitored Alarm System. We usually recommend the installation of panic buttons because the home invasion rate in Toronto and GTA has increased in the last 5 years. In addition, your parents can also use the panic buttons in the event that they do not feel well to notify our Monitoring Stations about the emergency situation. We would like to thank you for taking the time to share your experience with Engineered Alarm Solutions Inc. It really means a lot to us!

Mark in Newmarket
Mark in Newmarket
2 reviews Richmond Hill, ON

Love these guys!

A few years ago I had Engineered Alarm Solutions Inc. replace our existing alarm system as well as install a new security camera system. I have also recommended them to perform the same installations at my parents' house. Since then I've had to contact them with questions and/or issues (usually I.T.-related!), and each and every time Gabriel has responded in a timely fashion and with great patience! Every member of Gabriel's team that we've met has been terrific to work with. They are professional and very helpful. It was a pleasure working with EAS during our initial installation, but I love them even more for their terrific post-installation service!

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Company Response

Hi Mark, thanks for taking the time to write a review and to share with potential clients your experience with EAS along these 5+ years. At Engineered Alarm Solutions Inc., we take pride in both our high-quality installations and our post-installation professional services. We are very happy to count you among our amazing clients!!!

Terry in Toronto
Terry in Toronto
0 reviews Toronto, ON


I Called Engineered Alarm on a required repairs and within the same week the job was completed to my Satisfaction.
I am very happy with Engineered Alarm and will recommend this company to everyone that requires great pricing and excellent service. They stand by their product and very responsible to their warranty and repairs .

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Company Response

Hi Terry, we really appreciate your review. In this case, one of your cameras had a seal issue (extremely uncommon) and moisture came into the lens after 2 years from our installation. We were able to replace that faulty camera for free because all our camera systems and installations count with 3-year warranty. Here at Engineered Alarm Solutions we try our best to provide our clients with the best services not only at the time of the design and installation, but also during the post-sale period. If you need anything else don't hesitate to let us know.

Michael in Toronto
Michael in Toronto
2 reviews Toronto, ON

Home Security and Camera Installation

With little or no prior knowledge of residential alarm systems or home monitoring, it was immediately apparent that Engineered Alarm Solutions was the best choice for providing my family with a very reasonably priced, no-hassle and no-compromise security system.

Gabriel was gracious with his time and knowledge, thoughtful and considerate of our needs, and very professional and honest with his service. His team was prompt and professional managing the installation and both Gabriel's post-installation customer service and the functionality of the alarm/camera system has exceeded our expectations in every category.

We plan on expanding our monitoring to flood and fire in the near future and would (and have) highly recommend Engineered Alarm Solutions to anyone interested in protecting their family.

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Company Response

Hello Mike,
Thank you for taking the time to share your experience. At Engineered Alarm Solutions is our top priority to meet all our customers’ requirements and security needs. We are glad to hear that you love your monitored alarm system, your security cameras, and our post-installation customer services. It is a pleasure to have you among our satisfied clients.

Angela from King West
Angela from King West
3 reviews Toronto, ON

System and keypad upgrade

After seeing the reviews on Home Stars, I contacted Engineered Alarm Solutions Inc. to inquire about the rough cost of connecting my old existing hardwired system to a monitoring centre. Gabriel provided a rough verbal quote and I asked him to come in to take a look at my existing system.
Gabriel was highly knowledgeable but also respectful of the fact that I wanted to minimize any added costs, since I already have a hard-wired system in the house. He provided the pros and cons of recommended changes / upgrades, but was never pushy. He also offered me different options so that I can gauge the costs myself. He sent me the necessary information in a quote (which matched his verbal quote!) for me to take the time to review the details and make a decision.
Once I made the decision to proceed, Arash came by and made the installation. Arash did work a little harder at "selling" some upgrades (such as a better keypad, which I ultimately opted for), but overall, he was professional and polite.
Thank you to Gabriel for providing guidance on the current technology security systems. I'm happy with my upgraded system, and already inadvertently tested the system by accident! All worked well. :)

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Company Response

Hi Angela, thanks for taking the time to write about your experience with Engineered Alarm Solutions. We take pride in high quality installations and professional services to all our clients. Please let us know if we can be on any further assistance.

Azaad in Vaughan
Azaad in Vaughan
0 reviews Vaughan, ON

Camera upgrade door entry key pad entry and door camera with door release

Well Gabriel has done a few upgrades and new installations for us he is always on time and very professional. His installations are cleaned up no mess left after, all training is provided to our employees as needed. His prices are very good I should say the best and never any extra add on or surprises in the end . He is very up front quotes are very accurate .I recommend Gabriel for all you security needs and look forward to continuing to work with you for all our security needs.

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Company Response

Thanks Azaad for your review! It is a pleasure to know that you are happy with our security systems installed at your school.
It is a priority here at Engineered Alarm Solutions to provide efficient and quality service to our commercial and residential clients.
We appreciate your kind words and we are available if there is anything in the future that we can help you with.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Engineered Alarm Solutions Inc.

Engineered Alarm Solutions Inc. is a fully integrated security and surveillance provider committed to offering our customers the best in residential and commercial security products as well as home and office automation. We specialize in the following: Fire & Burglar Alarm Systems (a no term contract is required), 24/7 ULC Certified Monitoring, Security Cameras (IP & Analog), Access Control Systems (Card/Fob/Biometric), Intercoms, Home Automation (Lutron & Z-wave platform), Telephone Systems (VoIP PBX), Structured Cabling, and, Audio/Video Systems.

We work with you to ensure that each system is custom designed to fit your unique needs. In addition, our detail-oriented technicians with decades of experience guarantee that every job gets done with the highest standards of excellence. In other words, our professionalism and our 24/7 services make Engineered Alarm Solutions Inc. an unbeatable provider for Commercial, Industrial, and Residential Security Systems in Ontario. Please call us now at 1-855-605-3888 for a free quotation.

Among our services:
commercial security systems
commercial security cameras
commercial intrusion detection systems
commercial fire alarm system
commercial intercom system
commercial smoke detectors
building automation system
office access control system
home security systems
home security cameras
home intrusion detection systems
fire alarm system for home
home intercom system
home smoke detectors
home automation system
flood detection system
personal emergency response system

Alarm Systems and Home Automation
Intrusion Detection. Access Control. Network Systems. Fire Protection. Audio/Video. Wire & Cable. Video Surveillance. IP Solutions.
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PEO (Professional Engineers Ontario).
CANASA (Canadian Security Association) and BBB (Better Business Bureau).
2 Years
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