Engineered alarm Solutions and their team did a great job. We transitioned from a different company as the customer service and experience with Engineered alarm solutions was exemplary. They were extremely professional, solved problems and provided us with excellent service! I highly recommend them.

I had a huge trouble with my previous alarm system. It started to call when I was trying to enter to my home. I turned it off and called to Alarm Solutions.
Many thanks for a professional work. I dont have any problems with Alarm Security now.

We are religious sisters and about two years ago we needed to protect our home because our neighbourhood is not very safe. We leave in a big house with too many windows and doors. The Priest from our Church recommended us to call Engineered Alarm Solutions Inc. (EAS) because they have done the security systems at the Church. We called EAS for an estimate. They came to check our home and explained to us all the options we had and provided an estimate. We also had other estimate from a different Company in order to compare prices and the proposed equipment. We chose EAS because they had better prices and they were highly recommended.

The technicians installed a burglar alarm system, smoke detectors, and carbon monoxide detectors. They made a tidy installation and left the house clean. All the employees that we have dealt with so far, are very friendly and knowledgeable. Several times we need their technical support because the new Sisters did not know how to by-pass some sensors and when we called them, they were always there to help.

At the beginning we were not used to the system and we triggered the alarm several times by opening the windows without disarming the system and the monitoring station called us every time right away to confirm if we were ok. Recently the alarm went off when we were out of town, and the monitoring station called me and asked if a Police dispatch was necessary. We indicated that it was not necessary because one of our Sisters had left a window partially open and it was the window that had triggered the alarm.

I consider this security company to be very professional and with a very fast response when the alarm goes off. I like to recommend EAS to everyone because they have always showed great responsibility and care. Further, we feel like they look after to make sure we are safe and well protected as opposed to be just looking for a monthly payment.

We had seven exterior security cameras and a home alarm security system installed in our home late last year. We are very happy with the workmanship and customer service provided by Engineered Alarm Solutions. Last week we noticed our alarm panel was making a beeping sound, but we weren’t sure what the issue was. Before I even got the chance to call Engineered Alarm Solutions, they phoned me first and explained that the battery on the alarm panel was low. They have been very responsive and helpful since we’ve had the security system installed and would definitely recommend them. We feel much safer in our home thanks to Engineered Alarm Solutions.

About 3 year ago we needed to install Security Cameras to protect out Church located at Jane and Finch area. We called Engineered Alarm Solutions Inc. to propose a design and a quote. We had proposals from other companies, but we chose Engineered Alarm Solutions because Gabriel was very professional, heard our needs, and based on that he proposed the most cost-effective solution to protect our premises. The technicians were very professional and made a clean and neat installation. The post-installation customer services of this company are great. Their guidance and readiness to help and answer our questions at any time are super helpful. It is a pleasure having Engineered Alarm Solutions Inc. as our security company. I would recommend the professional services of this company to anyone who appreciate not only having a trouble-free Security System, but also to count with a great post-sale service and technical support.

I brought Gabriel from Engineered Alarm Solutions to take over an existing system that was already in place. Gabriel made a good impression, and his installer was very professional. The existing modem was replaced and we added a panel and additional sensors.

The day after the installation, we opened one of the windows which triggered the alarm. I deactivated the alarm within a few seconds. I missed a call from the alarm monitoring station given that the reception is somewhat poor in my area. Once I called them back, within 20 minutes, I was told they dispatched the police which I asked them to cancel.

I was then told that if the police were dispatched, there would be a fee of roughly $180 that would be incurred. I complained that Gabriel never explained I would get a call when I deactivated my alarm, and asked him to ensure that the monitoring station stop calling if the alarm is deactivated in less than 30 seconds.

For the next several months, I had another 3-4 false alarms caused by winds opening windows, or system tests conducted at about 2AM which woke me up with the high pitch beeps (which I complained to Gabriel about and he changed the timing to 10AM). Even though the alarm was successfully deactivated each time, the monitoring station always called.

In the meantime, I also got a message about the $185 fine from the police, which we thought was cleared given that we hadn't heard anything in about 2 months. I complained about the lack of clear guidance and explanation, and asked for the charge to be reversed. Instead, I was asked to talk directly with the police alarm unit and ask them to drop the fine given my situation.

About 3 months after switching to Engineered Alarm Solutions, one of the sensors malfunctioned. Gabriel came by to diagnose but didn't find the issue. He sent his team over, this cost me $165, the fix took about 5 minutes. The team was professional, the original installer was part of that, and he knew exactly what to do. Gabriel did tell me about a $5/month extra to have his team address any issues such as this.

Once I talked with the police unit, it turned out that the only way to reverse a charge is to file paperwork and show that I had some work done to address the original false alarm. Gabriel didn't know this was the procedure, and I asked him to file the paperwork and add the recent work order as proof.

Gabriel talked with me and explained that my alarm system signal with alarm.com only shows when an alarm is activated, and not when it's deactivated. This is why the monitoring station always calls, regardless of my requests. The $29/month (pre-taxes) doesn't include this, which was frustrating, and Gabriel said we can move up to a more expensive plan or replace the existing modem (which I purchased from him).

I wasn't happy with the system given the nuisance of being called by the monitoring station, and several nights of lost sleep due to sensors going off or a system test failing. I lost faith in the system and the service given the noted issues.

I asked Gabriel to cancel the service, and return my partial payment for monitoring services (which I paid for a year in advance). I was asked to wait for the decision from the police, since Gabriel wasn't willing to take any responsibility for not knowing the alarm system or police procedures as far as alarms go. In about 3 weeks, the police charges were reversed, as the police unit told me.

The system was activated and I got back the credit for the unused time with the alarm monitoring. The one good thing is that there are no long term contracts, it's month to month so it felt good to break free.

My advice is to carefully research alarm companies, the exact system you'll have installed, understand if the the police or alarm guards will arrive, contract duration, included equipment, and equipment maintenance, so you can make the best decision.

Several years ago, we hired Engineered Alarm Solutions Inc. (EAS) to install a Monitored Alarm System, Security Cameras, and Home Automation (Deadbolts, Thermostat, Lighting Control, etc.) in our new home. When we purchased the home, it came with a pre-existing security system that was frustrating to use, had recurrent false alarm issues, and we needed to find a new company to install a reliable and better quality system. Our experience with EAS was extremely positive and we have been pleased ever since.

This month, my parent's home was broken into at night, while they were home sleeping. This was a terrifying experience for them. The next morning we knew exactly who to call.

Within that same week, Gabriel had completed a site visit at their home, assessed the areas of weakness, and provided a price quote. We were also able to schedule an install date quickly.

My parents are in their 80s and not technically-savvy. EAS made the system hi-tech for security purposes, but yet manageable for them. In particular, EAS installed a "panic button" in their bedroom that will alert the police/fire if there is a future emergency. We are also able to remotely view their cameras and Arm/Disarm their Alarm System from our i-Phones. This is a great way to ensure their safety from afar.

Gabriel's extensive knowledge of engineering and security are unparalleled, but his kindness and the way he personally cares about keeping each family safe is what I value most.

A few years ago I had Engineered Alarm Solutions Inc. replace our existing alarm system as well as install a new security camera system. I have also recommended them to perform the same installations at my parents' house. Since then I've had to contact them with questions and/or issues (usually I.T.-related!), and each and every time Gabriel has responded in a timely fashion and with great patience! Every member of Gabriel's team that we've met has been terrific to work with. They are professional and very helpful. It was a pleasure working with EAS during our initial installation, but I love them even more for their terrific post-installation service!

I Called Engineered Alarm on a required repairs and within the same week the job was completed to my Satisfaction.
I am very happy with Engineered Alarm and will recommend this company to everyone that requires great pricing and excellent service. They stand by their product and very responsible to their warranty and repairs .
Terry

With little or no prior knowledge of residential alarm systems or home monitoring, it was immediately apparent that Engineered Alarm Solutions was the best choice for providing my family with a very reasonably priced, no-hassle and no-compromise security system.

Gabriel was gracious with his time and knowledge, thoughtful and considerate of our needs, and very professional and honest with his service. His team was prompt and professional managing the installation and both Gabriel's post-installation customer service and the functionality of the alarm/camera system has exceeded our expectations in every category.

We plan on expanding our monitoring to flood and fire in the near future and would (and have) highly recommend Engineered Alarm Solutions to anyone interested in protecting their family.