Big City Windows And Doors

Windows & Doors Installation & Service
2450 Lancaster Rd Unit #21 Ottawa ON K1B 5N3
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Reviews for Big City Windows And Doors

Average customer rating:
9.2 10 (71 reviews)

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William M in Ottawa
William M in Ottawa
1 review Ottawa, ON
0/10

Stay away. Botched contract, incompetent and bad faith dealings.

After weeks of delays in getting the installation, we discovered they incorrrectly translated their own estimate notes and ordered from the manufacture the wrong windows. This was discovered when I noted them trying to install a clear glass insert in a bathroom window that needed frosted glass. I stopped the work and spoke to management. We came to agreement they could finish the install for the one window they started and they would order the right windows and replace the incorrect one once the new one came in. At some point they changed their mind arguing they did what the contract said dismising their error by stating we should have made the corrections to the contract ourselves. Months of back and forth, and some rather questionable conduct on their part, they have refused to return the replaced window, which had frosted glass; refused to refund money for the other window not installed; and we are left with a clear glass window in a bathroom that faces the street. They have stopped returning my calls.

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Company Response

I would like to clarify that William M. is not our customer. He's purchased a home from one of our customers. We've honored our contract as per our agreement with the original owner. Unfortunately Mr William M has communicated with us that he's not satisfied with what was ordered. We did try to accommodate him and offered to do the changes that he requested at a reasonable cost. In the beginning of our communication with Mr William M, he was prepared to take on any financial costs that there would be to do the changes. He just wanted the changes done. After us sending one of our consultants to visit him and go over the contract he refused to pay for anything. He just demanded that the changes be made. Again we've mentioned that we would be more than happy to have him as a customer and make any changes that he wanted, however that we were no longer prepared to discuss the matter of our contract with the previous owner. We suggested that whatever information he wanted pertaining to our contract with the previous owner be between them. We've tried numerous times to come to an agreement with Mr William M. however after numerous conversations, the end result was always that he did not feel that he should pay for any change. We informed him that if and when he would want to do any replacement of his windows that all he would have to do is contact us and we'd be more than happy to accommodate his needs again at a reasonable cost. Customer service is very important to us. We always try to do our best in having our existing and potential customers satisfied.

Alain in Ottawa
Alain in Ottawa
0 reviews Ottawa, ON
10/10

Windows and Doors replacement (12 windows and 2 doors)

Big City Windows & Doors completed a 12 window, a patio door and main door replacement at my home in October 2019. I had received 5 quotes previously from various window replacement companies until I met Big City’s salesperson Igor Rabotnik and I am so happy that I met him. Igor is a competent, honest and true professional who provided fantastic recommendations for the doors and windows that I would be purchasing and even invited me to the showroom to demo what I would be getting. Big City’s price also beat all of the 5 previous quotes.

I am extremely pleased with the look and the quality of the products and the professional quality of the installation which was done. The windows and doors were of various size and types and they have brightened up my hallway and foyer with the new main door. I would personally like to thank the employees Valery (the workhorse and master craftsman), Igor, Gena, and Sergey for the work they did on the A+ installation, especially on the inside trim and outside flashing. They were extremely polite, knowledgeable, very professional, and provided excellent workmanship. They take pride in what they do. They did a great cleanup of the windows, doors, the roof, and the rooms of the home before they left. They were at my home for three days.

After my installation, I invited my neighbours into my home and they were so impressed that I recommended the consultant Igor to them and they also purchased new windows. I am 100% satisfied, the windows and doors look great, and I will definitely recommend this company wholeheartedly to anyone based on my experience with them. Thank you and keep up the great work Big City!

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Company Response

I would really like to express my thanks to you Alain for writing such a fantastic review! It was really kind of you to go in such great details of your experience and satisfaction with our company. We're glad you've chosen us for your home project and are now a part of Big City Windows & Doors family. Welcome!!!

Private User
Private User
Private User reviews Braeside, ON
10/10

We are very pleased with Big City.

Igor was honest and informative for the initial purchase--3 windows--and Andrei and Vlad were skillful and hard-working with the installation. No issues at all. We recommend Big City based on our very positive experience with product and service.

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Company Response

Thank you for writing this review and recommending us. Igor has been part of our team for several years. I'll make sure to share your review with him. Product, service and installation are all equally important to us.

Khristina in Toronto
Khristina in Toronto
0 reviews Ottawa, ON
10/10

Fantastic and Reliable Service

The Big City Windows team were a pleasure to deal with from the start to the end of the entire process. They are professional, reliable, and patient at answering questions. The window quality was great and the prices were very competitive to all other quotes we received. Overall we are very pleased with the service we received and will definitely be in touch with Andrei and Vlad when we are ready for our next renovations project.

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Company Response

Thanks Khristina. Reviews are very important to anyone who's looking to find out about our company. We appreciate the time that you've taken to write about us and our team. We'll look forward in helping you with your future home project.

Private User
Private User
Private User reviews Carleton Place, ON
10/10

Windows & Doors replacement

Igor, the sales person was very helpful and very competent, his recommendations were very sound and the installation crew were very professional, the overall project was a success and we would recommend them anytime.

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Company Response

Thank you for great review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement of 3 windows

Excellent service. Very nice people. Installers did a very good job. They were careful and very clean. I would recommend this company anytime. And the price is good. If we need to replace more windows we will use them again.

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Company Response

Thank you for great review!

Victoria in Ottawa
Victoria in Ottawa
0 reviews Ottawa, ON
10/10

I am very pleased with my new Big City Windows!

I had my kitchen and bedroom windows installed by Big City Windows in 2016, and has just done the rest, including patio door and a wall-sized windows in the living room. They have brightened up my hallway by adding a new window in the very tricky spot in hallway. The installers are real craftsmen, very hardworking, they’ve laboured over every detail. After the installation I recommended the Big City Windows to my Boss, who is updating her cottage. I would recommend Big City Windows to anyone who is looking for quality at a good price.

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Company Response

Thank you for recommending us and giving us such a great review. It's greatly appreciated. We value you as a customer.

Kevin in Ottawa
Kevin in Ottawa
0 reviews Ottawa, ON
4/10

Late delivery. No explanation

Big City was very friendly and responsive while I was shopping around. Now that they have my deposit and are late on delivery, I can't get them to return calls or reply to emails. Disappointed in the service now.

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Company Response

I've looked into all the e-mails that were received Kevin and I don't see any that were unanswered. I'm not sure why we have not received any of your calls or e-mails. Please verify that you have left messages at the proper phone number and e-mail address. Our phone number is 613-737-0077 and our e-mail address is office@bigcitywindows.com Hope this is helpful.

Mandy in
Mandy in
1 review Ottawa, ON
10/10

Replacement front door

I had my front door replaced by Denis and his crew on Tuesday June 4. It was a fast and efficient job - great care was taken and Denis took the time to make sure everything worked as it should. The team was friendly and professional and cleaned up after the job. Thank you!

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Company Response

Thank you Mandy for taking the time to write these kind words regarding Denis and his crew. It's very appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Big City Windows And Doors

Why Big City Windows?

From the beginning to end Big City Windows and Doors Ottawa provides high performing windows and doors for home owners, renovators and builders through out Ottawa area. Our top qualified experienced staff will guide you through our easy step process to get your exact requirements and specifications for any and all windows and doors.

We guarantee each of our employees are committed to find what best suits you, your home and your budget. We can promise you that we have many options and stand behind our product a 100 percent.

All of our windows and doors at Big City Windows and Doors Ottawa have a warranty, giving all of our customers value, comfort and peace of mind. Big City Windows and Doors Ottawa stands for exceptional and reliable customer care, reasonable rates and producing the best possible design, options and products for you.

We invite you to call: 613.737.0077 or email: contact@bigcitywindows.com to Request FREE Estimate today or visit our showroom at 1417A Cyrville Rd., Ottawa, Ontario K1B 3L7

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, uPVC Windows, Awning Windows, Bay Windows, Bow Windows, Casement Windows, Slider Windows, Hung Windows, Egress Windows, Picture Windows, Aluminium Windows, Entry Doors, Patio Doors, Sliding Doors, French Doors, Storm Doors, Porch Enclosures, Steel Doors, Fiberglas Doors, Multipoint Locks, 2D Hinges, Wood Doors, Glass Units, Basement, Kitchen, Bathroom.
SERVICES
Windows and Doors Sales and Installations, Windows Replacement, Vinyl Windows, Green On Rebate, Renovation Services, Basement Renovation / Finishing / Remodeling, Kitchen Renovation / Remodeling, Bathroom Renovation / Remodeling, Hardwood Floors, Tiles, Laminate, Drywall and Taping, Painting.
BRANDS
Window City, Vinyl-Pro, York Aluminum, Novatech, Trimlite, Verre Select, Ocean View, Cobra Doors.
STYLES
Heritage Windows, Heritage Maximum Windows, Classic Windows, Casement Windows, Slider Windows, Awning Windows, Hung Windows, Fixed Windows, Bay Window, Bow Window.
SPECIALITIES
Windows, Doors, Renovations, Siding, Roofing, Flexible Stone.
WEBSITE
http://www.bigcitywindows.com
PAYMENT METHOD
Cash, Cheque, Credit Cards, Financing
LICENSES
Fully Licenced
MEMBERSHIPS
BBB, SAWDAC, Window Wise, Green On, Ottawa Chamber Of Commerce
LIABILITY INSURANCE
Yes
DIPLOMAS
SAWDAC, Window Wise, Flexible Stone
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No Minimum
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
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