Jeff answered my call on a Saturday afternoon and came right out to replace a gas valve controller on my hot water tank. I had previously had another very large, very expensive "service group" come out twice that wasn't able to solve my problem who also cancelled a scheduled service call that I had taken time off work for.
Jeff got straight to work and had the work done in under 45 minutes, but he also was great to chat with, knowledgeable, and friendly.
His fees were completely reasonable for a weekend call, and less than half of what I had to pay for a similar amount of time from the other company.
Would happily call him first the next time I need help.