Doctor Screen

Windows & Doors Installation & Service
3035 Appleby Line Burlington ON L7M 0V7
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Tudor in St Catharines
Tudor in St Catharines
31 reviews Mississauga, ON
0/10

Dishonesty, price and grab

I asked this company for a quote over email/phone. Got a price, which included an adjustment to the screen door. I asked, since you're here, could you adjust the sliding patio door too? Through email, he said I'll have a look. To me, have a look means FREE. Anyway, $130 became $170 + tax, that's an extra $40 on top of the quoted price. You do the math. I hate dishonesty and people who take advantage of the situation. If he would've told me from the beginning that both adjustments cost $40 on top of the screen, I would've just accepted the screen replacement and do the adjustments myself. He did the adjustments, the screen door now squeaks and the patio door is unchanged, and charged me for what??? I wouldn't recommend this company, at least in the Niagara Region. Dishonesty at its best!!!!

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Company Response

Good morning and thanks for your comments. I believe Bill did adjust, and did his best to get the glass door sliding better. Based on his explanation to me you need to replace the wheels in order to properly correct the issue. He mentioned that someone had used oil on the track wheels which consequently picks up dirt and other debris which clogs the bearings in the wheels until they no longer function as well as age being a factor.
He said he will come back and try again at no additional charge but I'd strongly recommend wheel replacement. Obviously if the wheels are worn out , an adjustment is temporary at best.