Doctor Screen

Windows & Doors Installation & Service
3035 Appleby Line Burlington ON L7M 0V7
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Mar in Burlington
Mar in Burlington
1 review Burlington, ON

Not impressed at all

Called Bill in July to have 4 basement screens replaced and a patio door. Had to wait til October because of a back order on the colour (beige/tan - didn't think it was a rare colour but according to Bill it was. Ok so on to the install, to me it seemed like Bill didn't know what he was doing. He struggled to make and install the screens. Made a lot of noise installing the one screen and later found out why, he damaged the bottom trim on of the windows (see picture). I'm assuming he had to pry off the bottom trim in order to make the screen fit. Also the one blind he removed had dirt marks on them (again see picture). Not a word from Bill about the damage he caused when he left. My fault for not inspecting the work in detail before he left. I will never use them again. Had a few neighbours ask about the work since they saw his truck and I said I do not recommend them at all.

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Company Response

Good morning Mar, I have contacted Bill and he was unaware you were unhappy with the repair. I can confirm that custom doors can take up to 8 weeks depending on colours and time of year. These are exact fitting so need to be done precisely. As for the basement windows, there are sometimes challenges fitting in older frames that may have shifted or shrunk making it difficult to duplicate. Of course some styles can also be obsolete and Bill is very good at modifying so it may have appeared he was struggling but again these need to be custom built on site. You should be hearing from him shortly to make sure you are completely happy.

Thanks for letting us know!