Need A Plumber Canada

On Friday Ben came to investigate a hot water drip that had turned into a steady stream in the upstairs bathroom. He was able to ascertain the source of the problem which ultimately turned out to be that the hot water tank was very old (true) and needed to be replaced. He fixed the problem on the faucet end of things, and replaced the tank and piping. As it turned out, had he just done the temporary fix in the faucet area, we would have ended up with a flooded basement when the hot water tank finally gave up the ghost completely. Ben was able to show me the signs that it was imminent and said he was surprised it hadn't happened yet. The entire time, he was courteous and efficient, which really put my mind at ease. When he was done, I asked for his business card because the next time we need a plumber, or have a friend who does, I won't hesitate to call upon Ben again. He was respectful, very trustworthy, and awesome across the board! :)

It is in frustration and disbelief that I write this review.

In April, our 86 year old uncle (in Edmonton) needed to relocate his laundry drain. Richard from ARO or Need a Plumber responded to do a Service call and this is what happened.

He was quoted $1200-$1600 for the job (my spouse is a plumber here in Vancouver and the entire job SHOULD have cost around $800 - $900). No written estimate was done or signed, and when Richard was finished, my uncle was charged $2445 PLUS the service fee! The bill was not itemized so he didn't even have a breakdown of what he was being charged or should I say gouged for! My uncle was told that a $4.28 shut off valve at Home Depot was worth $65! Pleeeeeease.

When we visited in May, my spouse wanted to have a look at the plumbing (in hindsight we wished he would have waited until we came so that my spouse could do the work for him).

We were shocked and horrified to see the slipshod work Richard had done. It was very obvious looking at his work that he is NOT a plumber! My spouse has been a certified Plumber since 1980 and plumbing since 1975 and have NEVER, EVER seen anything like what Richard did!

And to add to this horrendous story, the piping was incorrectly done. My spouse re-did the piping so that it would function properly and not cause future problems

DO NOT call these people for your plumbing needs, they grossly overcharge and under deliver. And when you complain to the company you get customer service placating jargon and an insult to refund $250 when the overcharge was more like $1600.