We can now sit by a warm fire! There were some bumps along the way, but "A" for effort and outcomes. We went with Doug for the chimney rebuild after he was recommended by a WETT-certified chimney inspector whom we had used for homeowner peace-of-mind and previous home insurance documentation. Doug's key man, Stephane, was excellent. They provided photos and information throughout the disassembly of the existing chimney and the rebuild. They also used recycled bricks that matched the age and look of our house. They maintained good communication, addressed our concerns, and performed follow-up visits to ensure everything was in good working order. We recommend their services. After initially misplacing our trust and paying a residential roofing and solar company to manage the refurbishment of our chimney (while they installed a new roof) we suffered leaks and moisture damage. While the self-proclaimed *NUMBER ONE* roofing company in Vancouver was more eager to argue rather than remedy our problems, we had their work on the roof and chimney inspected. The resulting reports showed that we were, in fact, victims of shoddy workmanship and deceptive business practices. The family-run roofing company, which advertises heavily on TV, radio, and social media - and touts a reputation for "honesty and quality craftsmanship" - did not perform their obligations as contractually agreed to, and their work DID NOT COMPLY with building code requirements. Having Doug and Stephane on the job was a welcome relief. Thank you!
- Approximate cost of services:
- Company Response
Thank you for your great review John, I can only feel sad that the previous company did not act with sincerity and professionalism. It has been a pleasure to remedy your situation and ensure that both you and your wife have a great new chimney and a beautiful warm fire to enjoy. God bless you both.