- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
Great Service. Delivered in less than a week!
DON'T Do it!! - Worst experience ever - Completely Unprofessional
Unfair and not true. I have the email trail to prove it. Colleen contacted me 2 days prior to me leaving the country for 2 weeks. I told her she could wait for me to come out and measure but it would be another 3 weeks and then 2 additional weeks for the cover to be manufactured. She did not want to wait so I asked her for the make and model of hot tub and I would check the factory templates. She told me 180 cm or 71 inches circle. I checked both factories that make hot tub covers in Canada and both had the model as 71 inches across. I then emailed her and asked her to take a tape measure and confirm the size of her tub as 180 cm or 71 inches across. Colleen emailed back and confirmed she had it as 180 cm or 71 inches across. She also emailed that she did not want the light beige or dark chocolate brown but the middle brown colour from my website. I delivered her cover that she confirmed as 71 inches across and brown. It was to small for her tub because she quoted the incorrect softub model number and she confirmed the incorrect tape measure length when I asked her to double check; she has a larger tub and refuses to realize that she has a different model number. Unfortunately, she refuses to take ownership for her mistake. I have the emails to confirm the size and colour she ordered. I offered to help her by providing her a solution that would not cost her anymore money and is actually built for the current size of her tub but she refuses. I also told her after continual harsh emails that I would still help her because I felt bad for her since she made a mistake. She refuses to acknowledge anything she confirmed in her emails. It is unfair that even though I delivered what she ordered and she has not fully paid for it, she continues to try and hurt my business further.
Thank you. I try and give everyone that level of service. Thanks again and see you in 5 to 7 years when you need another cover
Thanks for the review and I look forward to helping you again in 5 - 7 years
I am glad I could give you a fair price even though I had to come and make a template. I am also happy I exceeded you expectations in terms of delivery. See you in 5-7 years
Thanks for the review and I am glad you received it earlier than expected. Usually I deliver it personally but because I shipped it to you I can never control delivery . Talk to you in 5 -7 years