Durham Covers

Great product delivered !
Excellent quality of the workmanship and materials.
Looks beautiful
On the service side, Paul was prompt and helpful all the way from order to delivery.
I really like the idea that Paul come and measured the spa himself.
Overall without hesitation 5 stars.
Thanks, Andrew.

The hot tub cover I bought was very poorly sized. It was far too big for the hot tub. The quality was not good either as I had to replace it within 18 months.

Awesome Company, Fast communication by Paul and easy to deal with. Product that was delivered by Paul himself to our home and he called to let me know it had been delivered. It was as ordered and received early. Thanks Paul. Cover appears well made and much lighter than the old one.

My new hot tub cover is over twice as thick (I ordered a new 5" to 4" taper) as the original cover that came on my Costco Strong Spa and over half the weight (even before my cover become water logged).

If you're wondering 'is my hot tub cover on its way out' or 'why is my cover getting heavier by the day'...you're in need of a new cover. Don't wait, order one right away otherwise you could be struggling to keep your tub covered.

Pool cover is just three seasons old and now has 7 small tears in it. Paul from Durham covers was extremely difficult to get ahold of regarding the ”20 Year Warranty” and when we got ahold of him were told there was nothing that could be done and to deal directly with the manufacturer. The manufacturer subsequently told us that they do not cover rips and it would be 400 dollars to repair. Very disappointed with the quality and service.

Fast, Friendly, Efficient.....what more can you ask for! I couldn’t believe how fast Paul got our new Hot Tub Cover!
Even delivered to my door.....fantastic service
Our last new cover never fit right....and didn’t last very long...this cover is nice and thick...fits perfect.
Thanks Paul.....I highly recommend!

Paul has once again been there for us for our hot tub cover needs. We used Paul about 5 years ago for our new hot tub as our factory original cover only lasted 1 year!! we sold our home and the cover Paul sold us was still like new!! So we of course called again!!! We just were delivered our perfect fitting cover to our odd sized tub and couldn’t be happier. Despite the challenging times with manufacturing and production at factories due to covid Paul assured us we would have our cover before Christmas and we did!! Worth the wait!!! Thanks again Paul! Unfortunately for you you won’t hear from us until our next hot tub lol!!

I have owned a beachcomber tub for 11 years. the factory cover lasted a little over 6 years. When I needed replacement I gave the business to this company after reviewing feedback on homestars. I paid $475 plus tax as I recall. I was told it was 3 years guaranteed and should last me 5 plus. Great service, installed with me at the time, was quite happy. After a little over 3 years, the cover stitching began to fail, the unit became water logged. Multiple months and pictures and communications later, this company passed me to the manufacturer whom finally agreed on a prorated warranty. I paid another $370 all incl as a prorated cost as I was just past 3 years - so I saved $100 or so, seemed like a poor concession but was happy to fix my problem and it was still cheaper than moving to another company. I was told this new unit was improved given a double poly wrap of the interior parts. That unit was dropped on my lawn against a tree in April 2019. In January 2020, 9 months later, the unit corners lifted and it developed a sag, primarily on one side. I again communicated and 5 months later, primarily due to covid, I received a replacement styro foam half (again, on my lawn against a tree) and installed it. Three months further, the other side started sagging with lifted corners. I again communicated and was offered my $370 as a refund, but they wanted the defective cover back in exchange for the refund to 're-sell' to another buyer - surprising - of course production timelines are high due to the covid popularity of hot tubs, so a replacement would take a couple months per my hot tub manufacturer, and it would be more than the $370 of course. I explained that I would simply like to receive a new cover and use the warranty the replacement came with. I was told (ultimately after a couple months more of back and forth), that the factory, pcp fabricating in Barrie, would commit to a December 20 replacement date, and that this installer I'm reviewing would be picking up my old cover and refunding me my $370...all is well...except that I was informed I would need to spend the full cost on a new cover, so no real warranty, more of a 'take your business elsewhere'. When I asked simply for the warranty option to replace my cover, and to have them keep the refund they offered, that was not an option and I got a 1-800 line for the factory. Effectively, there is no warranty that is easily exercised. I've been down this road for 4 years, 2 covers, and $900 in cost, and finally decided to review this company. I bought based from positive home star reviews, be wary, its all good until it isn't, and when that happens, for the most part you have to fight tooth and nail to get anything done. go elsewhere, save the hassle.

Not really a great experience - at all. No formal order acknowlegment after the order was placed and the e-transfer was made, even after repeated requests. Finally received an informal text after 6-1/2 weeks and repeated pressing - just BS.

During original conversation with Paul prior to ordering back in June, he stated the lead time time was 2 - 3 weeks. Upon placing the order in September, the lead time was 3 - 4 weeks. I called after 3 weeks requesting an update, the lead time then became 4 - 5 weeks, then 6 weeks. Cover finally arrived after 7 weeks and 2 days.

When Paul finally dropped the cover off, he left it leaning against my garage and just sent a text after he left stating he dropped it off, knowing full well I was home. He could not even call or knock on the door. Did not even leave an invoice. I called (and texted) him 15 minutes after he left asking about said invoice. His attitude was very cavalier about it, like it didn't even occur to him he should've left/provided one. He said he would email it to me (later??). Have my doubts as of typing this review.

Paul was a little hard to reach at times and definitely did not leave me with any sense of reassurance, really just felt like I was being s-c-a=m=m=e=d the whole time. I think he needs to improve his business model and skills, maybe set up some sort of escrow system. Asking for 100% payment up front is unfair, leaves the client with way too much disadvantage. Paul does not need 100% payment up front, maybe 50% at best, to place the order, and even more so because he does not operate a bricks and mortar operation. The balance can be paid on delivery.

I'm going to reserve recommendation of Paul / Durham Covers to potential buyers. I'd be happy to share the text conversations to back up my comments. My phone number is 416-625-3975. Feel free to call or text. My name is JJ.

Update: I held off submitting this review for one day to see if Paul would follow through with his promise to email me an invoice. He did follow through on that promise and sent it later last night.

Very pleased with the entire experience. Paul was most helpful with any questions I had about measuring and selecting from the various available options. In spite of pandemic delays plaguing the industry, the cover was delivered in a timely fashion. It looks great and fits perfectly. And it’s made in Canada.