Simply Comfort

Hi Sandra,

Thank you so much for your kind words. It is always such a pleasure to hear positive feedback about our Technicians and Home Comfort Specialists. At Simply Comfort we really pride ourselves on our knowledge and customer service and it's really great to hear that both Gregory and Rammy were able to live up to (and hopefully surpass) your expectations!

If you ever have any additional HVAC issues or just have a question, please do not hesitate to reach out to us directly as we are always happy to help.

Best Regards,
Allison
Senior Customer Relations Manager

Hi Thanaraj,

Thank you for your feedback although we are dismayed to have read your review. As per our numerous conversations on the topic, Simply Comfort stands behind the fact that our Home Comfort Specialists who visited your home did not have anything to do with your furnace and air conditioner malfunctioning. When we sent out our trusted licensed technician, he determined that your furnace was over 20 years old and that the blower motor had seized due to it's age and the lack of maintenance by the previous homeowner.

Further, when we offered to fix your blower motor for you at a discounted rate, you declined and had it fixed by a different company. When we offered to cover 20% of that service fee, you declined as well.

We feel Simply Comfort has been more than fair and cooperative in this matter and hope you can understand our positioning.

Best Regards,
Allison
Senior Customer Relations Manager

Dear Homeowner,

Thank you for providing us with your feedback although we are disheartened to have read your review.

The practice of placing a lien on your property is standard industry-wide, especially when installing equipment that is as highly valued as ours. Having said that, we are always here to listen and to help. If you could please send an email to info@simplycomfort.ca with your full name, address and contact information, I will have someone from our billing department contact you as soon as possible to work with you and help rectify this issue.

If you have any other questions or concerns, please do not hesitate to reach out to us directly.

Best Regards,
Allison
Senior Customer Relations Manager

Hi Stephanie,

Thank you so much for your feedback! At Simply Comfort we like to pride ourselves on our exceptional customer service from beginning to end. We are so glad to hear that you are happy with your brand new Nest Learning Thermostat. We know this innovative (not to mention super cool!) product will do wonders to keep you and your family comfortable all year round.

If you have any other questions or concerns, please do not hesitate to reach out to us directly!

Best Regards,
Allison
Senior Customer Relations Manager

Hi Alicia,

Thank you so much for your kind words. We are so happy to hear that you and your family are able to enjoy the Simply Soft Water Softening System and Nest Learning Thermostat. Combined these two will do wonders to keep you comfortable and help you save money!

Don’t forget to go online to www.knowyourenergyscore.ca to register for your $100 rebate!

Best Regards,
Allison
Senior Customer Relations Manager

Hello Shaji,

Thank you so much for taking the time to detail your experience with us! We are so happy to hear that Dileep and Nathaniel were able to provide you with all the information you needed to make an informed decision. We know that your new High Efficiency Air Conditioner will do wonders to help keep you comfortable during this sweltering summer, all the while saving you on your cooling dollars.

We’ll be sure to pass your feedback about our Installers to our Installation Team, as we’re so pleased to hear this.

If you ever have any questions please do not hesitate to reach out to us directly as we love to hear from our customers!

Best Regards,
Allison
Senior Customer Relations Manager

Hello Homeowner,

Thank you for your kind words! We are so happy to hear that you are enjoying your new Simply Pure Water Purification System, and know that it will benefit you in many ways!

If you ever have any questions or concerns, we are only one phone call away and would be happy to help!

Best Regards,
Allison
Senior Customer Relations Manager

Hello Homeowner,

Thank you for your kind words! We are so happy to hear that you are enjoying your new Simply Pure Water Purification System, and know that it will benefit you in many ways!

If you ever have any questions or concerns, we are only one phone call away and would be happy to help!

Best Regards,
Allison
Senior Customer Relations Manager

Hi Aliya,

Thank you so much for your praise! We aim to provide the absolute best customer service for each and every one of our customers and are so glad that Reza was able to fulfill that goal by providing you with such great products. We know you’ll love them as much as we do!
If you have any other comments or concerns, please do not hesitate to reach out to us directly as we love hearing from our customers!

Best Regards,
Allison
Senior Customer Relations Manager

Hello Homeowner,

Thank you so much for your feedback! We know your new Nest Learning Thermostat will do wonders to keep you and your family comfortable this summer, not to mention the savings you will see!

If you ever have any questions, please do not hesitate to reach out to us directly as we look forward to serving you in the future.

Best Regards,
Allison
Senior Customer Relations Manager