Active Air Inc.

Heating & Air Conditioning
912 Burlington Street East Hamilton ON L8L 4K4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Giving Back Award winnerGiving Back Awardwinner

Reviews for Active Air Inc.

Average customer rating:
9.8 10 (18 reviews)

Sort by

Roxann in Toronto
Roxann in Toronto
2 reviews Mississauga, ON
10/10

Gas dryer hook-up

Great service! Quick, responsive, polite, knowledgeable. I feel confident that the job was done right. Will be hiring again to hook up a gas bbq when I get one. Highly recommend.

Was this review helpful?
Stephanie in Burlington
Stephanie in Burlington
0 reviews Burlington, ON
10/10

HVAC Repair

I just recently purchased and moved into a new condo, and hadn’t test the HVAC unit until the summer heatwaves set in, at which point I discovered my indoor compressor unit was freezing up, and I was borderline melting in my condo. New to the area, I wasn’t sure how to go about finding a trustworthy company to fix the issue. I came to Homestars and found Active Air was rated highly, and had great reviews, so gave I decided to take a chance and give them a call. I was not disappointed. Jack (the owner) and Zack squeezed me in to come assess the issue the day following my initial call, took the time to explain to me what they thought the issue was, and gave me a ballpark estimate in order to fix it (which was within the realm of what I was expecting). They were courteous, professional, and knowledgeable, and were able to fix the issue within a reasonable timeframe (given it was the middle of a heatwave and a very busy time for them). The final price ended up being slightly higher than the ballpark estimate, but was still reasonable given the work they ended up having to do to fully resolve the issue. They were thorough, trustworthy, and seemed to really care about getting the job done right. I really appreciated them taking the time to explain everything and answer my questions in a way I could easily understand. I absolutely would not hesitate to recommend them to family and friends, or to call them for any HVAC related issues in the future. Thanks guys!

Was this review helpful?
Company Response

thanks stephanie. I really appreciate the great review

Private User
Private User
Private User reviews Toronto, ON
10/10

Outstanding service!

We needed a gaz line to be installed for our new gas range. Jack was so professional and kind. The job was extremely well done! We are pleased and will definitely use him and is company in the future.

Was this review helpful?
Eugene in Toronto
Eugene in Toronto
0 reviews Toronto, ON
10/10

Re-build of evaporator coil in obsolete central airconditioner

Jack's many years of industrial experience sure came into play in dealing with our rather complicated residential central air conditioning installation. The evaporator coil in the air handling unit, installed in the attic began leaking. This unit had become obsolete, and parts were no longer available. Jack managed to get a new coil made to almost fit in the old unit. He then custom fitted the coil into the air handling unit, fitted a new expansion valve and re-charged the system. This saved us from having to tear out the ceiling in our bedroom in order to have a new air handling unit installed. We don't think we could have found another guy to do this type of work, standing on a ladder with half a body inside the attic ceiling hatch in 35 degrees. Thanks to Jack's knowledge and willingness to work up a sweat, we have enjoyed a cool, dry house all summer long. Thank you Jack! Ruta and Eugene

Was this review helpful?
Dani in Toronto
Dani in Toronto
1 review Toronto, ON
10/10

Gas hookup for dryer

I Submitted my request on a Saturday and had the gas dryer and BBQ hooked up hours later! Jack provided professional speedy service and I would definitely recommend Active Air and Jack.

Was this review helpful?
Company Response

Thank you Dani. It was a pleasure serving you.

christa.chan in Hamilton
christa.chan in Hamilton
1 review Hamilton, ON
10/10

Excellent job!

We had Active Air look at our air conditioner that had stopped working. The problem was identified and the company's crew fixed it within a couple of days. The cost of the repair was very fair! I can only recommend this company! Some of their competitors are only too eager to replace an older system and don't want to be bothered with repairs!

Was this review helpful?
Company Response

Thank you Christa. It was a pleasure helping you.

Jeffsgirl  from Burlington
Jeffsgirl from Burlington
2 reviews Burlington, ON
10/10

Air Conditioner repair and troubleshooting

Active Air team arrived this morning as promised. They diagnosed the problem with my air conditioner promptly and resolved the issue within an hour. Would definitely use them again and would recommend them to others.
Thanks!
Rita

Was this review helpful?
visern19
visern19
2 reviews St. Catharines, ON
10/10

Gas connections for kitchen

Mr. Kelly did an excellent job! Very nice and efficient. Will absolutely recommend
Thank you

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the great feedback!

christina.sealey
christina.sealey
1 review Hamilton, ON
10/10

Air conditioner and ductwork installation

Excellent workmanship, completed on time for a fair price. Jack was great to work with - I would definitely recommend Active Air.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Christina & hope you are having a great holiday season!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Active Air Inc.

Active Air Inc. is a family-run Company specializing in a unique, proactive approach to servicing your HVAC needs. We truly care about our customers and providing top quality services. We bring 25 years of experience to the HVAC industry. We are experts at handling all aspects of traditional Heating and Air, fully licensed in AC, Refrigeration, Gas and have a vast knowledge of the HVAC trade. We also Install Gas Fireplaces and Electric Fireplaces. Come visit our showroom in Hamilton. We care deeply about the environment and have that at the core of everything we do. This, combined with our streamlined processes, are what sets us apart and makes us both affordable and practical.

We specialize in Air Conditioning Installation, Air Conditioning Repair, Furnace Installation, Furnace Repair, Gas Line Installation, Fireplace Installation, Central Air, Hot Water Tanks, Water Heaters, Boilers, Thermostats, Humidifiers, Electronic Air Cleaners, HVAC, Air Ducts and Systems, Air Duct Cleaning, Energy Efficient, Indoor Air Quality Products.

CATEGORIES
Heating & Air Conditioning, Fireplaces, and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, heat pumps, hot water tanks, gas fireplaces, ductwork
SERVICES
Servicing all HVAC needs, service for no heat/cooling calls. Installation of all HVAC systems including gas fireplaces
BRANDS
Keeprite, Continental, Napolean, Rheem
STYLES
High efficiency, low profile, ceiling mounted,
SPECIALITIES
Gar fireplace installation.
WEBSITE
http://www.activeairinc.com/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Credit Card, Cheques, Cash, E-Transfer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.