We hired Revolve Renos to finish the basement in our 1980s bungalow, shortly after we moved in. We had already sketched out our idea for the basement, which they were very open to, and construction started almost immediately.
Curtis and Angela were incredibly understanding. When a crack in our foundation was discovered, it threatened the completion of the project. Thankfully, they allowed us to do the painting ourselves. This saved us enough money to repair the crack and close up a wall that was not originally part of the project (there was a single existing room).
Occasionally, response time to emails was slower than I'd like. But to be fair, our project started just a few weeks before a massive reno boom hit the city, and they were obviously dealing with communication issues on their end as well, as trades everywhere were in extremely high demand.
Looking back, there are, of course, a few things I would have done differently. But hindsight is always 20/20. And the minor changes I would make are not deal breakers. They would not prevent me from hiring them again or recommending them to others..