Perennial Home Essential

I made a mistake of trusting this company and getting them to clean my ducts at my house. They first came in my house and went to my HVAC system then called me over and up saled by saying I need all my units cleaned otherwise having the ducts cleaned would be pointless. It does make sense and I agreed to it. But they did not care about me as a customer. They were just looking to finished the job as fast as they could and hardly did any cleaning. They stuck a vacuum nozzle up my vents that didn't even go in deep (which u could have done myself with my vacuum at home). They said they would clean my dryer vent, which they DID NOT. They made a mess with the wall that was left all over the floor and worst of all they left without even putting the filter back into my HVAC system. When I brought it up to the owner, he demanded i pay another $120 for technicians to go over the job properly which they were supposed to do in the first place when I already paid $440! When I said I shouldn't have to, he ignored me and didn't care about keeping me satisfied as a customer. Very bad customer service as well. I will not recommended this company to any of my friends or family which they could have made repeat customers with if they did business properly and please don't make the mistake I did by calling this company for any services. I took the time to write this to help others.

Terrible service. The technician showed up for duct cleaning, but did not explain anything he was doing. He immediately drilled holes into the furnace vents, and I had to ask why. He also tried to upsell me on other services he deemed were urgent and required, but I refused to pay an extra few hundred. They seemed to want to finish the job fast and leave as soon as possible. The service was supposed to include photos of the work, but I didn`t see any. I asked for photos, but they rushed to leave. Do not trust this company!

Used a LS coupon and paid extra for additional services.They left a large opening in one of my ducts. Called many times for them to fix it but they do not answer calls. A fix would take 5 minutes. The bad press will last forever. This is the choice they made.

This company kept calling me to do my duct cleaning so I decided to give them the benefit of the doubt. Big mistake on my part. I was told a price of $89.99+ taxes which quicky shot up to $180 after being told that day I was only covered for 12 vents. These guys came in and were trying to get out of my house as quickly as possible they did a very poor job I send them pic and after calling to get someone come and redo it but no body showed up for the reschedule appointment with out a call or anything when I said I was going to write this review the guy who ta king my complain swear at me an hung up the phone their 100% customer satisfaction guarantee is a hoax pls don't be like me an give this company the benefit of doubt because you'll regret it thanks

Very solid work. Despite a week's delay of original schedule due to am alleged truck breakdown, owner-operator Usman and his assistant did a thorough job of our 3 story house (with 22 heating/cooloing vents). He explained each part of the service work he was doing and why he was doing it, in a professional, friendly, and respectful way. I recommend.

Obid and Mohammad did a fantastic job on my furnace and ducts,they explained everthing.Very professional and friendly service.
I would recommend these guys to anyone.
Thanks again for a fantastic job.

I had my ducks cleaned before but I think they did a very good job . Explained everything and showed me the dirt accumulation . Took vents off wall which I did not expect them to do

We are very happy and very impressed with the service we had with Perennial home essential. I called on Friday and expected to have to wait a few weeks, but we were lucky enough to get an appointment that evening. He showed up on time and we feel did a fantastic job. The extra cost we think well worth the purchase of the filter. I would recommended perennial home essential to anyone and I have to a co-worker. We feel a lot better about our furnace and the air we're going to breath. Will use them again next year. Thank you

The job was fine for a new home’s furnace first cleaning. The only issue is they damaged and scratched our main door frame with their equipment and they wouldn’t take responsibility for it.