Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
Write a Review
Write a Review
Website
HomeStars  >  Alarm Systems in Edmonton  >  Liberty Security  >  security system
Private User
Private User
Private User reviews Ottawa, ON
0/10

security system

I Called in 5 months before my 3 year contract to tell them i wanted to cancel my account. Was harassed with calls by retention specialist which i ignored.
Called again 26 days before i wanted to cancel, again harassed by retention specialist.
Finally I sent an email response that i wanted to cancel and wasn't interested in continuing.
I then get a bill for the next month because i didn't EMAIL my cancellation notice before 30 days. Spoke with manager who says that's their policy.
Would NEVER go with these guys again. A simple apology and refund would have sufficed.

Was this review helpful?
Company Response

We appreciate you taking the time to let us know about your experience and we apologize. It is our policy to advise the customer to send in a cancellation email on the first cancellation call. If you would be willing to call our customer service team again and request to speak with a manager, we would be more than happy to investigate and make ammends.