Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
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Liberty Security
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88%

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Best of 2019 winner 3 timesBest of 2019winner 3 times
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Reviews for Liberty Security

Average customer rating:
9 10 (143 reviews)

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aniko
aniko
1 review Edmonton, AB
10/10

Home security

Friendly and knowledgeable staff and great customer service. The best part is the phone app connecting me to the system. Highly recommended.

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Company Response

We appreciate the review Aniko! We are glad to see that you have had a great experience and are enjoying the ability to control your system remotely. Thank you for choosing a Canadian based alarm company!

Fred in Saskatoon
Fred in Saskatoon
1 review Saskatoon, SK
0/10

Abusive

Misusing of lack of information from newcomers. Never said if they make a contract, we can't cancel it. I phoned the company back and said my wife is home and don't need the service besides I can't afford it but never accept it.

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Company Response

Hello Fred, thank you for taking the time to let us know about your experience. We do apologize for any miscommunication as we strive to be upfront and honest with our customers at all times. We do have a process in place to ensure that customers are aware of what they are signing up for. We have our office reach out to the customer prior to installation to confirm the terms of the agreement with the customer. We do see that this was completed in this case. We will have a team leader reach out to you today to reach a resolution.

Blair in Edmonton
Blair in Edmonton
1 review Edmonton, AB
10/10

Great company that makes security simple

What a refreshing experience it is in dealing with Brad and the entire Liberty Security team! They are continually going above and beyond for their clients and not simply preying on people whom have quite often have had a traumatic experience with a forced entry into their home or business. Their product range and monitoring services are vast and the way they have embraced technology is unmatched. I highly recommend Brad and Liberty Security for all your Home and Business security needs and have referred them a number of happy clients over the last number of years without hesitation!

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Company Response

Thank you Blair for letting us know about your great experience with Brad! We truly care about our customers' safety and security and believe that everyone has a right to feel safe in their own home.

Paul in Edmonton
Paul in Edmonton
1 review Edmonton, AB
10/10

Simple to use, great service

I had the rep from Liberty give me a quote for an office alarm system. He was extremely helpful and easy to deal with. The installation went smoothly and their installer took the time to walk me through the online portal. We are happy with the setup and the peace of mind it provides!

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Company Response

We are so happy to hear about your experience Paul! Thank you for trusting Liberty Security to secure your home and family.

NGazzola in Edmonton
NGazzola in Edmonton
1 review Edmonton, AB
10/10

Changed panel

D Fraser did a great job and was very helpful. I forgot to remind him to leave some stickers and he came back after his next job to drop them off. I am very impressed with the service I received.

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Company Response

We appreciate you letting us know about your experience with Devin! We will share this feedback with the team! Thank you for choosing a local company for your security needs!

Private User
Private User
Private User reviews Calgary, AB
10/10

Home Security Activation

Dealt with Nathan Goobie at Liberty who was extremely helpful and professional. He explained the process and the price very clearly and also helped with the software setup. Both my wife and I appreciated this help and are both comfortable using the app.

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Company Response

Thank you for your review, Nathan has been a great asset for our Calgary office and we appreciate you taking the time to let us know about your experience with him.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Good Customer Service from Liberty

I had good service from Liberty. Dennis was very helpful and a wonderful sales person. He understood our financial and security requirements and accommodated our needs. Everything was smooth and you do not have to wait for hours to talk to someone which I think is the best. Technical and customer service is within our reach. It has been only a month so all my experience are from a month's perspective. Hopefully, we will have good service in future as well.

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Company Response

Now that you've had your system for more than just a month we wanted to follow up and ensure that our system is meeting you and your families needs.

Greg in Edmonton
Greg in Edmonton
1 review Edmonton, AB
0/10

Deceptive sale

Saw liberty at the Edmonton Expo where they portrayed themselves as locally based. Great rep efficient installation. However, after sometime I ws ditched to an American company (Monitronics now Brinks), whose CSRs seems not to know anything. I requested a doorbell camera in June of this year which is yet to be installed and they have started charging me the additional amount. After frustrating communications with Brinks I called liberty and I was told there’s nothing they can do. REALLY SAD

UPDATE: Liberty promptly reacted to this review and installed my doorbell video within a week, no additional charges. Obviously the company that took over my contract doesn’t care about their customers. I’ll be really happy if they return my contract to Liberty.

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Company Response

On behalf of Liberty, I would like to apologize for your experience and completely understand why you would be frustrated. Due to the upfront costs of setting up new customers, it was required for some to be transitioned to Monitronics (which as you pointed out subsequently became Brinks Security). While I know this doesn't assist you, Liberty has now reached a size where we have the resources available to service all of our accounts. I'm glad to hear that we were able to get your Video Doorbell installed, and once again sincerely apologize.

Bonny in Edmonton
Bonny in Edmonton
1 review Edmonton, AB
10/10

Liberty Security

Great pricing on a great product. We had an awesome sales rep. Very user friendly. Installion was painless. Our install person was very knowledgeable and did a great job of explaining the system to us. Positive experience. Will recommend this company to friends and family.

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Company Response

Thank you for the kind words Bonny, we hope that you are enjoying your system.

janice todd in Edmonton
janice todd in Edmonton
1 review Assiniboia, SK
10/10

securty system

i want to say a special thank to roman LAKHNYUK he was a very caring ambitious hardworking young man. He understood that at this time i was having some trouble financially so he helped by helping me out with some of the first months cost to me that shows concern for the safety of me and my kids and i do feel in my heart that liberty is very blessed to have this young man working for them and i do feel he will make it far in this working working world because of his way of thinking and his personality

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 50,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca

CATEGORIES
Alarm Systems, Home Automation, and Locks & Locksmiths
PRODUCTS
Video Doorbell Cameras, Door/Window Sensors, Motion Detectors, Glass Break Sensors, Flood Sensors, Security Panels, Smoke/Heat Detectors, Freeze Sensors, Medical Pendants, Life Safety alerts, Carbon Monoxide Detectors, Smart Door Locks, Smart Thermostats, Garage Door Modules, Keyfobs, Power Smart Lighting and Appliance Modules.
SERVICES
Security systems, Smart Home Solutions, Business Automation, Alarm Systems, Card Access, Access Control, Video Surveillance systems, Camera systems, CCTV, Life Safety
BRANDS
GE, Axis, Mobotix, Eyesonic,
WEBSITE
http://www.libertysecurity.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Better Business Bureau A+, Canadian Security Association, Seniors Association of Greater Edmonton
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
100
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
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