Liberty Security

Alarm Systems
5640 - 104 Street NW Edmonton AB T6H 2K2
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Alarm Systems
Liberty Security
Star Score
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89%

This is the average rating based on homeowner reviews.
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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Liberty Security

Average customer rating:
8.9 10 (194 reviews)

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Private User
Private User
0 reviews Edmonton, AB
10/10

Home security

Our Liberty representative Dennis has been great since day one and works beyond typical hours to make sure you’re satisfied. I would strongly recommend this company.

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Company Response

We appreciate the review of your great experience with Dennis! Thank you for trusting us to secure your home and family.

Eve in Toronto
Eve in Toronto
1 review Edmonton, AB
10/10

New Alarm System

We didn't have the alarm system in our home. But me and my husband were thinking about to make our home better. So we called to this company to protect our home. Many thanks for quick and good work. After 1 month of usage we don't have any problem.

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Company Response

Hi Eve, thank you the review and for giving your business to a local Canadian alarm company!

Private User
Private User
Private User reviews Calgary, AB
0/10

months getting overcharged and cameras not working.

overcharging c-card and cameras don't work.

called many times over the months, yes months,

hours of my time on the phone waiting on hold

just to repeat what they just said.

even when the tec came to service the cameras and hub.
he left with them not working. we have service at home and our 4 businesses.

the overcharging and there system not working and the lack of help from them is what gets me.

I'm busy and don't have time to add problems to my life like this company.

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Company Response

Thank you for letting us know about this experience. We would value the opportunity to make this right and get your system working correctly. We are unable to search your account with the details provided. Would you be able to call our manager, Jayci, at 1-866-926-7233 ext. 235? We can also be reached by email at info@libertysecurity.ca.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home security

After long research we finally decide to go to Liberty. Dennis from the corporate sales explained everything like the pros and cons, about the out door cameras and all other features. Will highly recommend him.He is experienced and will surely provide good service.

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Company Response

We appreciate the review and will pass this on to Dennis! We have a reputation for providing exceptional service because of our employees like Dennis that always put our customers first.

Private User
Private User
Private User reviews Sherwood Park, AB
8/10

New Alarm Installation

Excellent Advice provided by Dennis Vanderham of Liberty Security.. He navigated us through the features/benefits and tailored our needs to an applicable alarm service.
Kevin Warkentin, the technician, was also great at executing installation, educating and walking us through usage/functionality.
Very satisfied with the overall experience.

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Company Response

Thank you for taking the time to leave us a review about your experience with Dennis and Kevin!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Home Camera and security set up

I enjoy the simplicity of the system as far as learning, using it . Great sales associate and installation experts

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Company Response

We appreciate the review! Thank you for giving your business to a local security company.

Private User
Private User
Private User reviews Toronto, ON
10/10

Security alarm

Excellent work by dennis in sales and Taylor in installations was done in setting up a Liberty security alarm system.

Needed a new alarm System. Called liberty security, Dennis in sales provided excellent advice and help. He visited within five hours to review the system. He completed the paperwork and the system was installed in three days. Taylor did the installation. He was thorough, quick. He reviewed the system, the associated app Was described and demonstrated.

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Company Response

Thank you for letting us know about your experience! At Liberty, we have a reputation for providing great customer service and it's because of our employees that truly care about our customers and their security.

Zinyk in Sherwood Park
Zinyk in Sherwood Park
0 reviews Sherwood Park, AB
10/10

Fast, efficient and courteous

Eduardo was very helpful in answering all our questions and concerns about our upgrade. He allowed us a few days to go over the paperwork and there was no undue pressure to do it right now. Being a Canadian based company is very important to us.

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Company Response

Hi Zinyk, we are glad to hear about your experience with Eduardo! Thank you for giving your business to a local Canadian company!

goddessofdirt
goddessofdirt
1 review Spruce Grove, AB
10/10

Home security installation

Dennis and Ben with Liberty were both genuinely friendly, helpful, informative and I was able to get same day installation of my new system.

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Company Response

We appreciate you taking the time to leave us a review! We strive to always provide exceptional customer service. Thank you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca

CATEGORIES
Alarm Systems, Home Automation, and Locks & Locksmiths
PRODUCTS
Video Doorbell Cameras, Door/Window Sensors, Motion Detectors, Glass Break Sensors, Flood Sensors, Security Panels, Smoke/Heat Detectors, Freeze Sensors, Medical Pendants, Life Safety alerts, Carbon Monoxide Detectors, Smart Door Locks, Smart Thermostats, Garage Door Modules, Keyfobs, Power Smart Lighting and Appliance Modules.
SERVICES
Security systems, Smart Home Solutions, Business Automation, Alarm Systems, Card Access, Access Control, Video Surveillance systems, Camera systems, CCTV, Life Safety
BRANDS
GE, Axis, Mobotix, Eyesonic,
WEBSITE
http://www.libertysecurity.ca
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Visa, Mastercard, Cheque
MEMBERSHIPS
Better Business Bureau A+, Canadian Security Association, Seniors Association of Greater Edmonton
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
100
BONDED
Yes
PROJECT RATE
Varies
WRITTEN CONTRACT
Yes
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