I sent an inquiry about service and Dennis called me the same day. He answered all my questions and went over all the pros and cons. Getting it installed was easy, Nick was on time and I didn't even need to book time off work. I am very pleased and feel much more secure already about my home. And it's very affordable.
Thanks Adrian! Smooth install today.
“May the road rise up to meet you…” ;)
Ben and Ty were great too on the sales side.
Equipment seems easy to use and so far so good.
Happy to be using a Canadian company. Highly recommend Liberty!
Contacted several alarm companies that had come recommended. Found Liberty Security to be informative, gave us the time we needed to ask questions, and no pressure sales. They have professional throughout the process. Would highly recommend.
If something seems too good to be true it usual is. At the start all was good, signed an agreement with the Rep to have Liberty Come and install. The Rep said it was 36 months, i had told him that i already turned down another company as they wanted 60 months. When Tech guy came he installed the equipment, I Did not realize id signed a 60 month contract on there electronic Tablet. Over past couple of years we have had various issues, Dog Friendly motion detector that picks the dog up constantly (now turned off completely), Smoke Alarm failing when your asleep, door bell camera not working, delays in picking up motion so you miss packages being taken from your door step, Not being able to open the camera from 3 different devices. Be Very Aware, if your equipment fails after 12 month, you will have to fight to get them to help you. Also do not listen to the Rep when he rights down the cost of the equipment that you are getting, you can buy all of it for a lot less than they charge. I have sent an email to Liberty Explaining my Problems and to see if we can come up with a way to end my contract and have had no reply. I contacted customer support who informed me to cancel my contract i would have to pay $3480 to end it. If only i could go back and read the small print
Hi Craig, we are sorry to hear about your experience and would be very happy to address any issues you have or come to a resolution. We are unable to find your account with the information provided. For assistance, please reach out to our customer service manager, Brandon Lennix, at 1-866-926-7233 ext.300. Thank you.
Product only worked for 6 months of a 5 year contract; they refused to fix the problem; kept telling me it was “unplugged” and if I plugged it back in it would work but it was never unplugged. They “scheduled” service calls and no one showed then when I called to complain they claimed I never made an appointment. Refused to cancel service or fix issues; I scheduled service and no one showed up several times
We appreciate you taking the time to write us a review and we do apologize and take it very seriously. With the information provided, we are unable to find your account. At your earliest convenience, if you could please call our manager Brandon Lennix at 1-866-926-7233 ext. 300, we will be able to provide a resolution and rectify any issues you have experienced with the service.
I phoned Liberty to investigate a security system for my new home. I chose Liberty because both my kids have a Liberty system and are happy with it. I was connected with Dennis Vanderham. Dennis was very good to deal with, very helpful, answered all my questions and was not pushy. I ended up signing a contract with Liberty
We appreciate you taking the time to leave us a review! Thank you for choosing to give your business to a local Canadian service provider!
Ive bin ripped off by liberty signed a 5 yr contract and have nothing but problems with it. For $69/mth all I got was a damn doorbell camera and one video camera and 2 motion detectors. There product works and then it breaks down. I’m so sick and tired of this company. And regret signing a 5 yr contract. I don’t recommend anyone going with this company. Very disgusted with what I’m getting charged per month.
Hi Allan, we understand that a manager reached out to you to offer free service and free replacement cameras to resolve this issue for you. Please do not hesitate to reach out at anytime with any issues you have with your system. We truly value our customers and are more than willing to service their equipment or replace as needed. Thank you.
Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca