I was told by the salesman Mike that the Deluxe SS storm door comes with a pet mesh screen as a standard feature as the screen is at the bottom of the door and not at the top like most doors. After installation I spoke to the salesman about the screen being a regular screen and not a pet mesh screen. He suggested that I call the service office. I was told by the service office that there is nothing they can do as that is what I ordered. I then spoke to Benny, the Manager about my request to have the regular screen changed to a pet mesh and he said that his experienced salesman would not tell me that the pet mesh was a standard feature of this door, but as an option at an additional cost. I spoke to the salesman again and he denied telling that the pet mesh was a standard feature. Very dishonest! I absolutely do not recommend this company to anyone.
- Approximate cost of services:
- $1,200.00