Canada Waterproofers

You can see that this company does great work according to the reviews but I want to give a review on the AFTER service... This tells a lot about the company.

About 8 months after they did a full waterproofing and upgrade on our basement that is in a flood zone ... I smelled something bad in the basement. I couldn't figure out the smell. I thought it might have to do with an animal dying or water trapped where it shouldn't be. Finally I had to call the company to see what they would do to of they had that smell. I was told an estimator would come out. I thought that even if they charged me to fix the problem it needed to be fixed. So Andrii comes out. Checks the basement. Asks me some questions. Checks all possibilities ... not even related to their work as waterproofers. Then he engaged the sump pumps... They worked but he kept adding water. Finally after several minutes of pouring water into the area he said that he was pretty sure the issue was fixed. Stagnant water in the sump pump reservoir. Because we hadn't had any water in the basement the pumps were never activated but there was water, which is common, in the sump pump reservoir. Andrii suggested ways to prevent this in the future. Easy things. And he was gone. No charge! Now THAT is service. And THIS is why I wholeheartedly recommend these people. And they responded quickly, too!