North Stone Granite

Formerly Mughal Marble Inc.
520 Coronation Dr. Toronto ON M1E 5C7
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HomeStars  >  Countertops in Vaughan  >  North Stone Granite  >  Completely Unacceptable Counter Top Installation
Dan in Toronto
Dan in Toronto
1 review Toronto, ON

Completely Unacceptable Counter Top Installation

Hired Chris and Russell on the recommendation of a friend. They incorrectly measured the space, cut the slab to the wrong size and then mangled the miter cut. The cut lines at each of the 4 corners of the island are about an inch and a half thick and glued together with glue that isn't even close to matching the colour of the quartz. They also mangled the build up all the way around the edge of the counter. There is a glue line highlighting the entire outside edge of the counter and island. The corners and the buildup glue lines are the only thing you can see when you walk into our kitchen now.
When we said to Chris.. you can't leave it like this. We've spoken to many people and this is not an acceptable not to mention safe way to leave a
counter top he responded by saying "I don't care what anyone else thinks is industry acceptable. We do this for customers all the time and no one has been unhappy with it". We arranged a meeting at our house to discuss this with Chris and he called just before to say he wasn't coming nor was he going to do anything about our complaints. We've spoken to a few companies about fixing North Stone Granite's work but no one will touch it. They say it is unsafe because the parts of the stone that are glued together are like a razors edge and therefor would not withstand the work required to repair it. Have a look at the pictures and decide for yourself if you think anyone would be happy with their work.

Also an update, the counter top actually is bowing now. There is about 3/4 - 1 inch difference in height from either corner of the counter to the middle of the counter. When I tried to reach out to Chris regarding this he would not get back to us. What a nightmare it has been to "work" with these guys. We will be taking them to small claims court.

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