Let me start off by saying that I have been installing fences for close to 20 years.
Everything was very professional until I was alerted to the fact that my 12-foot posts were going to cost $10 more per post than a 10-foot post of the same size to install. Even though the length of the post going into the ground would be exactly the same. Couple this with the fact that I carried all of the wood into the appropriate backyard ahead of time.
I also saw one of the workers come out to the company truck on more than one occasion and urinate on the street.
Due to the logistic and personal issues that these guys have..... I will go somewhere else next time for my posts being set.
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for your feedback and my apologies that you were not satisfied with the service we provided. Unfortunately, we do have a set price list and our prices are carefully calculated based on the average time the jobs take and working with 12' posts does take longer which is the reason for the higher price. As all of our customers are told, if they are not comfortable with any price changes when the contractor is onsite they can refuse the job with no penalty. We are also very upfront when we provide our estimates that the price is for 10' posts and if you had told us you would be using 12' posts we would have gladly told you the price. However, we do thank you for your feedback, and we will definitely use it to work out ways of improving our service for the future.