King Star Paving Inc.

Paving Contractors
Vaughan ON L4K 5E4
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HomeStars  >  Paving Contractors in Milton  >  King Star Paving Inc.  >  Disappointment about King Star Paving Service
Grace Y. from Mississauga
Grace Y. from Mississauga
1 review Montréal, QC
0/10

Disappointment about King Star Paving Service

I have hired Kingstar Paving last year (2016) to pave the drive way in summer. We found there are a couple of water spots close to our side entrance of the house after their finishing. I contacted Angelo from the company many times to explain the water spots makes us hard to use the side entrance when it rains. I received many promises from him verbally, but he never even bothered to come to take a look at the problem. When winter drew close, I called/texted him again, and contacted the main office to explain the icy condition is dangerous. They sent me a warranty letter . When the spring came this year, one day, we found our driveway got sort of damaged by scratching near the side entrance. It took us a while to figure that it could be king star paving came and did chicken scratch on the water spot trying to re-channel the water from the water spot to our backyard. I then called Angelo to ask him if they came to our property and did those chicken scratches with asphalt debris around . He admitted and promised to fix it at another time. Meantime, our front driveway has developed some cracks , and part of driveway is sinking down. We contacted the main office of the company, who directed me to speak to Mary, the owner. I sent Mary one email one month ago, and sent her another email recently. Never got any reply. I am really disappointed by the way they handle the customer complaints. and wondering what the meaning of this company's warranty is when they just respond customers by ignoring you.

Approximate cost of services:
$2,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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