Grace Y. from Mississauga

I have hired Kingstar Paving last year (2016) to pave the drive way in summer. We found there are a couple of water spots close to our side entrance of the house after their finishing. I contacted Angelo from the company many times to explain the water spots makes us hard to use the side entrance when it rains. I received many promises from him verbally, but he never even bothered to come to take a look at the problem. When winter drew close, I called/texted him again, and contacted the main office to explain the icy condition is dangerous. They sent me a warranty letter . When the spring came this year, one day, we found our driveway got sort of damaged by scratching near the side entrance. It took us a while to figure that it could be king star paving came and did chicken scratch on the water spot trying to re-channel the water from the water spot to our backyard. I then called Angelo to ask him if they came to our property and did those chicken scratches with asphalt debris around . He admitted and promised to fix it at another time. Meantime, our front driveway has developed some cracks , and part of driveway is sinking down. We contacted the main office of the company, who directed me to speak to Mary, the owner. I sent Mary one email one month ago, and sent her another email recently. Never got any reply. I am really disappointed by the way they handle the customer complaints. and wondering what the meaning of this company's warranty is when they just respond customers by ignoring you.