Ray gave us top notch customer service. He took the time to educate us on the cameras and the apps on our smartphones and ipads. He did not rush us and answered all our questions. About a week after the job was completed he came back, after he was paid, and installed the app on a laptop and made a slight adjustment on a camera, IN THE SNOW! Before writing up this review, I checked his previous reviews to get some ideas on what to write. One person said he was rude. This couldn't further from the truth. We contacted Ray in the early morning and late at night and got him right away or he called us back almost immediately. His demeanor was always calm and professional. All the other reviews were correct about Total Security. You will be more than pleased with his service.