TOTAL SECURITY & SURVEILLANCE CO(1994)

Ray helped upgrade my existing installation when I moved to a new house. The installation was not easy but he persisted to complete the job for the originally quoted price despite the additional work required. For instance, it was difficult to find a location to put the cellular communication unit and get a strong enough signal. He escalated this issue with Rogers and the manufacturer DSC and had them both on a conference call to figure out the problem.

Ray also tried to save me money by not ordering unnecessary sensors and tried to use all of the existing equipment I had. He also offers the best rate for monitoring that I could find. The other two alarm companies I interviewed for the work could not match his low monitoring rates, and their rates for installation were also slightly higher.

Finally, with Ray, I own all of my equipment and my name is on the cellular contract so that I can always change Alarm companies anytime I want. Other alarm vendors will not allow this.