Lowe's

Our experience starts last June when we met with a consultant at Lowe’s, to make arrangement for a door to be installed leading from the back of our house to our backyard. The door we had (still have) is damaged and needed (needs) to be replaced. The manager, Dan, assured us that the door would be installed within the month, and that the installation is backed by Lowe’s installation warranty. Within the month, as promised, Dan contacted us to let us know that the door had arrived – but, the wrong door was ordered. We would have to wait for the door to be re-ordered. Again, about 6 weeks later, we receive a call from Lowe’s – the wrong door, yet again, had been ordered. We would have to wait again, for a new door to be ordered. This happened three times. Finally, the correct door was ordered, in late November. The installer arrived at our place (my husband had to book time off work), and proceeded to remove our back door (in the cold weather)….after most of a morning of having a hole where our door used to be, the installer lets us know that Lowe’s had installed the hardware in the wrong place. Yet again, we will have to wait for another door to be ordered. The most recent experience involved the correct door being ordered, finally, and the hardware being installed correctly, finally, but the installer called to let us know that he had been at the eye doctor that morning and allowed him to put in drops: the installer could not see to drive, and so would not be dropping by our house to install the door. It is now mid-March – we do not have a new door. The current damaged door has meant that the entire winter has been very cold, as ait is getting inside our home. And…the charge we paid back last July has never been refunded despite requests. We have paid Lowe’s money for a job which was never completed (never started), and have not received a refund, despite requests and despite escalating this issue to managers. As for Lowe’s installation warranty? I think that goes without saying.