Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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96%

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Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Drainrock Industries

Average customer rating:
10 10 (80 reviews)

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Dick from Delta
Dick from Delta
1 review Delta, BC
10/10

Downspout drain tie-in repair

We had a small problem. The tie-in of a roof downspout to the perimeter drain system was clogged. It only took Barb 1 hour to excavate , cutout the clogged tee section of the perimeter drain, clean the adjacent drain pipe, install a new PVC Y section, tie - in to the downspout, backfill and cleanup. I was very pleased with the work and the price. Our neighbour had some French drains installed in his front lawn the same day. I'm a retired civil engineer and was very impressed with the work. Drainrock is a very efficient, professional group and I highly recommend them

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We are happy that we could facilitate your job while working at your neighbors' home. We will pass on your appreciation of Barb's work , she will be very appreciative. ~ Drainrock Industries

Mike from Vancouver
Mike from Vancouver
1 review Delta, BC
10/10

Drainage system

I live in a 50 year old house in Ladner and drainage around my house has been an issue for years due to clogged drain tile failing to work properly. I contacted several companies to request a quote to replace the entire drainage system and I chose Drainrock for several reasons. Drainrock received favorable reviews from HomeStars, Better Business Bureau and Shell Busey's House Smart Web sites. They responded promptly to my query, attended my home, answered my questions and within days, provided a quote. When work started, I took a day off work to monitor the progress and I have to say I was impressed with how hard the crew worked to get the job done. At one point, the crew identified an issue with connecting to the city system. The owner called to explain fully what the issue was and I was happy to know they were exploring the issue with city representatives to ensure the job was done right. This only delayed the job by a day but I was happy with the action they were taking. At the conclusion of the project, everything was put back as it had been and the owner followed up with a phone call to let me know. I'm happy I chose to go with Drainrock and I would happily recommend them to others.

Approximate cost of services:
$14,000.00
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Company Response

Thank you for your kind words about our Company. It is very important to ensure all code requirements within each city limits are met. We are glad it worked out well for you and that you are happy with the outcome. ~ Drainrock Industries

Richard Wong from Port Coquitlam
Richard Wong from Port Coquitlam
4 reviews Surrey, BC
10/10

DRAINAGE CONTRACTOR

After a very heavy rain last month we discovered a water leak in our basement and tried to determine on our own the source of the leak. We have a finished basement so it was hard to determine the source of the leak from the inside without cutting into our bathroom tile and also cutting into our drywall. We called Bob at Drainrock and he came out the next day to our house and offered us advice and direction on how to best determine where the water leak was coming from. There was no high pressure sales from Bob just straightforward advice and a reasonable quote for the excavation and concrete foundation repair work required to stop the leak..........The repair work was completed this week by Drainrock’s repair crew. It was a very cold day but the entire Drainrock crew was here all day and they were all extremely polite, friendly, and hardworking and they were careful to protect our garden and clean up everything after they were finished. I would highly recommend Drainrock to anyone that is trying to repair a leak in their house cased by problems in their concrete foundation.

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your kind words about our Company. Through some guidance by Bob and exploratory work by yourself, we managed to find the source of the water ingress. Often drainage issues can be solved within a relatively small scope of work once the proper exploration has been performed. ~ Drainrock Industries

Susan from Surrey
Susan from Surrey
17 reviews Surrey, BC
10/10

Drain tile flush

I found Drainrock thru homestars and I was not disappointed. The company is a family owned and run business. Both Bob and Vanessa were a pleasure to deal with. They answered all my questions, the crew showed up on time and everyone was very professional and friendly. Included in the invoice was a detailed description of what was found when they did the hydro flush. I will be calling them again when it is time to have the drains cleaned. Thank you

Approximate cost of services:
$500.00
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Company Response

Thank you very much for your kind words about our Company. We look forward to your phone call and can ensure you the same great professional service when the time comes! Thank you for taking the time to write a review, our customers' opinions mean a lot to us! ~ Drainrock Industries

Bill from Surrey
Bill from Surrey
1 review Surrey, BC
10/10

Draining systems, water, construction and sewage

What they did for me was definitely great.. There was a leak inside our house from a crack in the foundation. They fixed it. We also had a leak in the basement stairwell that we had been struggling with for 15 years-- they also fixed that. They brought in another excellent company to replace the stairs after all the drainage was replaced and repaired. I don't worry when it rains now!! We were extremely happy with them and I would highly recommend them.

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your kind words about our Company. We treat every customer like family and would only recommend another company that would have the same work ethic and morals that we would bestow on our own family. ~Drainrock Industries

Burnaby, BC from Burnaby
Burnaby, BC from Burnaby
1 review Burnaby, BC
10/10

Drain tile cleaning

They cleaned the drain tiles with the high pressure system that they had. It worked very well. They are a very company. I would give them the highest rating all around.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your kind words about our Company. Sometimes maintenance is all that is needed in ensuring your drain tile is working!~Drainrock Industries

John from Vancouver
John from Vancouver
1 review Vancouver, BC
10/10

Laying concrete, water intrusion help, cracked foundations

They put in a whole new draining system around the house and connected it to a pump we had put in. It was fairly major; they had a bobcat in the front yard. They did a great job. We were very, very happy with them. The price was right in fact he helped us out a bit with the price. We compared his price to another company and they worked hard and showed up on time. I couldn’t be happier. They are going to do more work for us.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for your kind words about our Company. In building positive relationships with our customers, we often get asked to participate in non-drainage related projects. Landscaping is an area in which we have evolved and look forward to working with John on a new Allan block basement entry. ~ Drainrock Industries

Mary from Burnaby
Mary from Burnaby
1 review Burnaby, BC
10/10

Concrete, water intrusion and flooding help, etc.

They were very good. We would recommend them. They came over and we were going to have a new sidewalk put down beside the house. Before we had the concrete, we wanted to make sure the drains were clear. Bob came when he said he would and they took a look and gave us a DVD of what the camera saw when it went through the drains. When they came back and examined the drain pipe, they found that it wasn’t plugged. We just got charged for the examination. We found them very pleasant to work with.

Approximate cost of services:
$500.00
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Company Response

Thank you for your kind words about our Company. We are very glad that our Video Inspection service provided you with an accurate result without having to disturb your yard any more than is needed to.
~Drainrock Industries

Cliff from Delta
Cliff from Delta
1 review Delta, BC
10/10

Flooding, concrete, water intrusion

I found them on a radio station on a call in show for home improvements. They called within half an hour. They told me what they offered and I told them to come by and take a look. They found the problem within an hour. There was a clog. They came back when they said they would and they did a wonderful job. They cleaned everything up and so there was no mess. They knew what they were doing. I absolutely would recommend them. They are wonderful to work with.

Approximate cost of services:
$1,700.00
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Company Response

Thank you for your kind words about our Company. We are glad you found us on The Home Discovery Show on CKNW. We pride our selves on prompt, professional service with 100% satisfaction. ~Drainrock Industries

J & T Affum from Surrey
J & T Affum from Surrey
1 review Delta, BC

First Review

10/10

Draintile Repair

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We live in North Delta, and had drainage problem for the past several years. The ones on the north and east sides were solved about 4 yrs ago but we still had water coming into the crawl space on the south side. Several individuals and agencies --including 2 major companies in the industry-- have looked at the problem, resulting in various patch works. Disappointingly, the problem persisted.

In late November of 2013, my wife made a desperate call to Shellbusey for help, and was referred to you (Drainrock). You came and did an assessment and in a relatively short time identified that the problem was from the west side of the building. Incidentally, almost all the previous assessment and work had focused on the south side even though some of the companies used the same diagnostic tools as you did. Further, your estimate was a fraction of the competition's.

We gave you the contract, and you started the construction immediately and finished it on time and on budget, just as you stated in the estimate. Putting it in perspective, you started the construction Dec 04 and completed it afternoon of Dec 06 2013. Day time temperatures those dates were between -3 to -8. It was one of the coldest, if not the coldest on record for Vancouver. Regardless, you did the job satisfactorily, and cleaned up the site thoroughly, just as you promised.

We were quite apprehensive when soon after the construction there was heavy snow followed by rain. The melting snow and the rain would challenge a compromised drainage system, but we had no flood. That was the 1st time in 8 years!!!!
There has since been the usual lower mainland rain.

However, the major test came the past few days. Environment Canada issued a heavy rainfall warning for the GVRD from the evening of Dec 10 to the morning of Dec 12, 2014. And did it pour.
The storm is over, and we are very happy to confirm that we still have a dry crawl space!!!!

Thanks to Rylan and his 2 co-workers who did the digging and installation. It is very commendable they did it under extreme weather conditions.
Bob, thanks for a job well done, and for giving us a discount on the already low estimate.
Thanks, Shellbusey, for recommending us to more than a "good, better, or best" company.

Drainrock and Shellbusey, you can add us to your long list of satisfied customers!!!!!

Thanks again.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for your kind words about our Company and most of all our employees here at Drainrock Industries. We strive to ensure our customers have a positive experience from start to finish and are happy that you are happy! ~Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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