Drainrock Industries

Drainage Contractors
Surrey BC V3R 1W5
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Drainrock Industries
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Reviews for Drainrock Industries

Average customer rating:
10 10 (107 reviews)

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Private User
Private User
Private User reviews Vancouver, BC
10/10

Drainage Service

We hired Drainrock to flush out the perimeter drains, sumps, catch basins and outgoing lines to the municipal storm connections for our townhouse strata complex. We were provided with a detailed written estimate outlining the work to be performed and the time frame to complete the work and everything was done in accordance with that estimate and time frame. There were no hidden surprises and no hidden additional costs following completion of the work. Both Bob and his foreman were very responsive to all our questions and they explained what they were doing as they were doing it which was very much appreciated. They also provided us with a written report summarizing their work which is a great record for our strata complex. Drainrock’s team of workers were all professional, efficient and courteous and I would not hesitate to recommend Drainrock to anyone needing drainage work done.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your kind words about Drainrock Industries and your experience with it. Each at year Drainrock we get an increasingly larger number of strata, property manager or multi family units to service. It is nice to see that the education around servicing your perimeter drain tile system is growing. Regular maintenance can remove or locate smaller deficiencies at a minimal cost that when left can lead to a major expense. Our crews are set up with the latest in hydro flushing and video inspection equipment to clean, locate or simply provide proof of a clean system. Thanks, Bob Wilde

Private User
Private User
Private User reviews Vancouver, BC
10/10

perimeter drainage system damaged and clogged

Our catch basin had been clogged for a little while, and we had a pump installed between the catch basin and the first down-pipe to bypass the damaged and clogged pipes. I had to use the pump during heavy rain days, and middle of the night if necessary to avoid flooding in the garage.

Bob came, discussed the problem and provided me with his professional opinion and a free quotation the same day.

On the scheduled day, Rylan and the crew showed up and started working right away. They saw-cut and removed the concrete, dug a trench, removed damaged tiles (badly damaged by roots), installed new pvc pipes, hydro-flush the perimeter piping system, back-filled the trench, repoured concrete and finished with a nice clean up.

Thank you Bob, Vanessa, and especially Rylan and the hard working crew, got it all done in a day and at cost as quoted.

Need drainage work done, just give Bob a call. Highly recommended.

Approximate cost of services:
$0.00
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Company Response

Thank you for your review. The insight from homeowners like you help people with drainage problems find the answers needed and comfort finding a contractor they can trust. Owning an older home can present challenges but thankfully your was only a small section. With the old root infested pipe removed and new pvc installed, your drainage system is in good working order. Drainrock thanks you for your business.

Private User
Private User
Private User reviews Langley, BC
10/10

Perimeter Drain Clog

Long story short. Selling my home and subject to a home inspection. Inspector found a water leak in the crawl space during torrential downpour. Called Bob at Drainrock and he was able to fit me in his schedule within the week. Did I mention I was arranging this while in Hawaii? Completely trustworthy and professional, completing the work in
a timely manner: unplugging and flushing my perimeter drain and bringing the buried sump up to grade level. Would recommend them in a heartbeat.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for your kind words about our company and our service. During the past housing boom we saw people buying and selling homes without home inspections to later find problems without a budget to deal with them. The good news is that you took care of the problem, by first identifying it and secondly repairing it. Most new homeowners don't know the condition of their perimeter drains and at least these ones will.

Lydia and Victor Cabral in Surrey
Lydia and Victor Cabral in Surrey
1 review Surrey, BC
10/10

Foundation repairs

Bob and his crew were extremely professional, efficient, and friendly. They excavated our entire foundation and applied adequate damp proofing and water proofing in the middle of record rainfall. The job was completed in less time than we initially thought, and they left virtually no mess at all which is shocking given the scope of work they completed. All Emails, phone calls, and enquiries were answered promptly and the quality of work exceeded our expectations. Bob and his crew take a lot of pride in what they do and it shows. Every detail was taken care of and they truly care about their customers and do everything in their power to make sure they are happy. Being a small company means they take care in not only the job at hand but also their relationship with their customers. It's a personal touch you won't find with larger companies and it truly makes all the difference. They came in at the end of a massive project and to our surprise were the most efficient, least messy part of it all. It was truly a pleasure and we couldn't be happier with the end product. From the bottom of our hearts, thank you Bob and your crew!

Approximate cost of services:
$50,000.00
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Company Response

Thank you for your kind words about your project and our crew, it was a pleasure working with you through this difficult time. Seldom do we see a new home with drainage deficiencies causing water ingress. Working through severe weather conditions to repair foundation deficiencies, applying two coats of damp-proofing and installing Delta MS (dimple board) is all in a days work for our hard working crew. Despite all the pressures to grow our business, it is our goal to maintain the family values, relationships, and attention to detail with all our projects.

Laura in Surrey
Laura in Surrey
1 review Surrey, BC
10/10

Drainage maintenance , repair, landscaping

In our dealings with Bob and his office staff we found them to be pleasant and efficient. Bob returned our various email inquiries promptly in the lead up to the job. We had a number of different tasks that had to be taken care of and the crew was able to complete them all, as well as create an attractive new rock garden space and pathway within one day.
An area that was once a worry and an eyesore is now repaired and looking great.

Approximate cost of services:
$3,800.00
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Company Response

Thank you for your kind words and your patience in waiting for us to attend your home and complete your drainage/landscaping project. Your drainage upgrades are common for us and we complete every day. It was very satisfying to complete a little landscaping project at the same time. You stamped concrete stepping stones and 6" +- river rock are a very nice finish to your home.

Rob & Kash K in Surrey
Rob & Kash K in Surrey
1 review Surrey, BC
10/10

Yard Drainage

For the past few autumns and into the early springs we have had a very soggy lawn problem! Bob’s crew worked diligently to trench the yard. They removed the turf and dirt quickly and efficiently put in drain pipe and gravel, tied into the sump, and finally replaced the turf! The yard was cleaned up put back to original condition! This past week we finally had heavy rains and the lawn has held up beautifully! A job well done!

Approximate cost of services:
$5,600.00
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Company Response

Thank you for your kind words about our Company. We are happy that the work we did in the Spring is paying off for a worry-free Fall/Winter. With the 3 major rain storms we have had, to hear your lawn has held up make us proud of our work and will certainly pass on the good news to our crew. Thanks! ~Drainrock Industries

Phil
Phil
1 review Saint Quentin, NB
10/10

Blockage in Drain Tiles

We have a 3 year old house that has drain tiles that were not draining properly - water would pool in our sunken patio area. During three separate occasions, I called 3 different plumbing companies to come out to identify and fix the problem. Each company utilized a mechanical snake through the drain tiles, and each time I was told everything was working. However, the problem kept recurring. I then researched on HomeStars and saw the many positive reviews that DrainRock had received and decided to call them. Rylan and Cody came out and hydro jetted all the drain tiles around my house and then utlized a camera to ensure all the drain tiles were clear. This is where they found quite a number of large hardened calcium chunks obstructing half the drain tiles in some areas that were missed by the other companies. Rylan and Cody were later accompanied by Bob, the owner, and they spent half a day cleaning and removing the debris until everything was absolutely clear (they even provided a USB video of the cleared drain tiles). As a homeowner, having the risk of a flooded basement is a very terrifying thought and knowing that Drainrock took the time to ensure everything was cleaned out and having the entire drainage system explained to me and recorded will definitely help me sleep at night when the wet weather arrives. Key points to consider when choosing Drainrock over other companies:
1. Drainrock delivers what they promise in terms of price and work
2. Drainrock was thorough and spent the time to ensure the job was done right the first time
3. Bob is very resourceful and thinks outside the box in order to solve challenges, which definitely goes a long way to fixing problems.
I would not hesitate to recommend these guys and will use them again in the future.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your kind words about our company. Most people wouldn't believe that a 3 year old home would have any drain tile related challenges. We definitely see more and more new homes with water ingress, from construction deficiencies and/or poor soil conditions. The combination of our hydro flushing equipment and video inspection camera allow us to clean the inside walls of the perimeter drain tile system first and then have a visual assessment following to ensure we have been successful in removing all of the debris. The quality of our employees and the interest they take in solving each and every project is of the utmost importance to us. While we always thank our customers for their kind words, we must also take time to thank our employees for their hard work and dedication. ~Drainrock Industries

Ed in Coquitlam
Ed in Coquitlam
1 review Port Coquitlam, BC
10/10

Yard Drainage and Lawn Replacement

Excellent to deal with! Strong customer service-once I phoned on the weekend with the intent of leaving a question for follow up during the weekdays. I don't have any expectation of speaking to anyone at a company on the weekends, but when I phoned Vanessa answered the call and gave me the answer to my question! Bob is so knowledgeable and a straight shooter, and his crew is prompt and courteous. Overall, very trustworthy-you know you will get great work, on time.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your kind words about our Company. As a family owned and operated business our goal is to provide customers with the level of service that we expect ourselves. While we are not a 24hr on call business we do our best to answer calls and emails as quickly as possible. With dryer summers and wetter winters we see a growing demand for yard drainage installations to dry out soggy lawns. Many customers choose to replace the sod once a yard drainage system is in place to immediately enjoy their yard without waiting for seed to grow.~Drainrock Industries

Private User
Private User
Private User reviews Surrey, BC
10/10

Hydroflush, Foundation Repair & Downspout drainage

The work included digging down to the foundation and installing a membrane to seal cracks in the foundation, high pressure flushing of the perimeter drainage. tiles as well as diverting two downspouts away from the house.
Drainrock did all of the work in the promised time and within the quoted price.

Approximate cost of services:
$3,500.00
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Company Response

Thank you for your kind words about our Company. Finding solutions to water ingress challenges are not always full drain tile replacements. Often in combination of small upgrades or service can solve the problem. We were happy to provide you with a solution that met your needs and within your budget.
~Drainrock Industries

Marty & Sheila from Maple Ridge
Marty & Sheila from Maple Ridge
4 reviews Maple Ridge, BC
10/10

Drainage and leaky basement

After researching a number of companies online and on the Homestars website, we decided to give Drainrock Industries a call. We knew that one of our neighbours had had work done by Drainrock and that they were very impressed by them. We had a crack in our foundation and also had water getting into our crawl space. Bob Wilde, the owner, came over to have a look. He explained what his company would do. He said they would totally flush the perimeter drains of the house, and then run a camera thru them to check for any problem areas. They would also dig up the area near the foundation crack, chisel it out, fill it with hydraulic cement, then apply 2 coats of foundation damp-proofing tar, and finally install a waterproof membrane over the area.

We received the quote the same day. We called the next morning to make arrangements for the work to be done. When the crew arrived they got right to the task at hand. The job was completed in one day and everything was done exactly as was described in the quote. They dealt with a few minor problems using their hydro flush system and they also dug a second hole to address a problem where one piece of the pipe was plugged preventing the water from draining properly. I was out with the crew most of the day, watching them work and watching the camera as they ran it thru our drainage system. They explained what they were seeing and answered any questions I had. They even provided us with a narrated copy of the camera inspection of our perimeter drain system on a USB drive. When they left everything had been cleaned up and the yard looked just like it had when they arrived.

We were totally impressed by Drainrock Industries and would not hesitate in using them again. We will definitely recommend them to anyone we know who needs this kind of work.

Bob and Vanessa. You guys run a Top Notch company in our books. Rylan, Cody, and Cole are great, hardworking ,young men. You should be very proud having employees like them.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you very much for your kind words about our Company, specifically the crew that worked at your home. We will pass on the message. Drainage problems can be similar by geographical area, unfortunately we have lots of experience in your specific area with soil conditions, building code requirements and deficiencies. The exploratory work of test holes, hydro flushing and video inspection allow us to gain information about your homes' perimeter drain tile system, how it was installed and overall conditions of it. The video inspection allows us to visually share that information with our clients. While this is our busy season, we appreciate your patience in waiting for us to get to your home and find a solution to your drainage needs.~Drainrock Industries

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drainrock Industries

Drainrock Industries is your trusted family owned and operated company that specializes in doing the job RIGHT the first time. Their team can correctly diagnose and repair problem areas such as: flooded homes/basements and crawlspaces, cracked foundations, soggy or wet back yards, settled concrete and water intrusion. They assess the problem area and give a retailed analysis on the root of the problem with the aid of a video inspection camera and hydro flushing equipment. Then they outline a solution and implement it to permanently fix the problem.

CATEGORIES
Drainage Contractors
SERVICES
Drain tile repair/replacement Foundation membrane/Delta MS/Rub-R wall Sump/catch basin and drain trough installation Sewer line repair/replacement Sump pump installation and replacement Water line replacement Hydro flushing/drain tile cleaning Video camera inspection with DVD for customer Landscaping/sod/top soil Excavation Yard drainage/French drains Retaining walls Paving stones Parking curbs/bollards
SPECIALITIES
French drains, foundation crack repairs, hydro flushing, video inspection.
WEBSITE
http://www.drainrockindustries.com
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Cheque, E-transfer, Visa, Mastercard
LICENSES
yes
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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