- Approximate cost of services:
- $1,500.00
Thank you for taking the time to write this review!
We appreciate all feedback and are happy to hear that you were satisfied with the services we offered.
Quote Low Price, Charge High Price, Don't Finish the Job
Hello Andrew,
Thanks for taking the time to express your thoughts regarding the work performed at your property. We are sorry you were disappointed with the service as all our staff works very hard on keeping pests and wildlife out and valued customers happy. We offer transparent pricing at competitive rates and provide top notch customer service. So it is very surprising to receive a review with this type of accusation.
To better understand your situation, we have conducted a thorough review of your file and all the notes from all the conversations you had with our staff. Our conclusion is that at no point in time were you left in the dark or mislead as far as what charges were and what work had to be performed to successfully solve the pest issue for your tenants and to provide a two year warranty for all the work you hired us to perform.
You called us for a squirrel problem as the animals gained entry to your attic space by chewing on a plastic roof vent. It is standard process to install a one way door on that entry point to let the animals leave. It is also standard process to propose sealing up/securing other plastic roof vents to prevent the animals from just moving over and chewing the next one to gain access. This is communicated to every single customer and since your review, we have confirmed that every detail of the procedure and pricing was communicated to you during 3 different conversations you had with 2 staff members.
This was communicated to you during the initial call over the weekend of June 29th, by the wildlife technician on site on July 2nd and by our office staff after the service was completed on July 2nd. Notes from these conversation indicate that not only were you made aware of pricing and procedure, but you had given the ok for the work to be performed.
Regarding the 2 additional roof vent covers that you mention in your review, we can see in our records they were scheduled to be installed but you declined that service.
Since then, the one way door has been removed as animals have exited and the squirrel problem has been solved.
Again, we apologize if we did not meet your expectations for the service, we are still not sure what the disconnect is, but we stand behind our warranty and our work and we can gladly explain everything again as many times as needed.
Thank you for writing this review. We take pride in our work and strive to be as efficient and professional as possible. Taking the time to explain our processes is an important step towards a successful resolution of any problem at hand. Thanks again!
Thank you very much for taking the time and writing this review. We appreciate the feedback!
Poisoning for larger rodents such as rats indoors is not a good idea for obvious reasons. It is very important to perform an exterior inspection to identify other pests or entry points and keep animals out of the home.
Please notify us if there is any new activity on the property.
Same day service and quick follow up
Thank you so much for writing this testimonial. We really appreciate the feedback and we are happy to hear that the problem is now resolved. Let us know if we can help in any other way!!
We are very happy that we were able to help with the pest problems you were facing and that they are now taken care of.
Thank you for taking the time and writing this testimonial, we really appreciate the feedback !! Let us know if we can help in any other way!