Two Small Men With Big Hearts Moving Ltd

I was quite disappointed with this moving company, I chose 2 Small Men because of the great Google reviews. Unfortunately, I did not have a good experience, and I suspect that others havent had a good experience with this company either. The long list of issues I had with my move and after my move was endless. Everything from being late, inefficiency with time spent, not protecting my floors with roll-out mats, not being able to fit all the items in the truck due to inefficient packing, having to move items myself to the truck because the crew wasn't doing it, and not protecting my furniture which caused a lot of damage, to the way I was treated after the move when I made a complaint. A 4 hour move should have only taken 2 hours.
Cathy the manager at the Winnipeg branch promised me that I would get a 50% refund for the deplorable move. At first, I was satisfied with the customer service as they seemed to have rectified the situation well enough. The refund never went through, I have been calling Cathy at the Winnipeg branch for a month and a half now with no reimbursement, nor any information as to what is happening. Each time I call, I am stonewalled, and blown off, and nobody EVER calls back. My calls are screened and are no longer answered, I have asked to speak to a superior, and still silence.
Essentially, Ive been ghosted by a well-known company that wont take responsibility for the terrible service. To quote their mission statement To take the stress out of moving.we are committed to care, reliability, and safety, as well as some of their core values that it is a company you can trust, people care, and no surprises did not stand up for me at all. I have given them a substantial amount of time and the benefit of the doubt before writing this review to make things right, but since being completely ghosted I have no choice.
I am sorry that I have nothing good to say about this company based on my experience.

I had used this company going back to when they first started. My recent move went ok but the results after are terrible. I had 2 shelving units destroyed, over the toilet cabinet destroyed, my motorized sofa/recliner unit leather cut on arms and motors now don't work damage to a baseboard in the apartment. I put in a claim and now I am told well you were advised of the coverage(not) and now anything made of particle board is not covered nor are the motors on my sofa. Please tell me what isn't made out of particle board now a days. These units made it from Alberta back to Winnipeg and one other move in Winnipeg but not now. I would recommend that IF you are planning on using these guys you make sure you READ your coverage and make sure you are covered. Being a senior and not being able to pack like before I paid big money for stuff to be packed and moved. Now I am told to bad but you pay to replace my stuff. I would never use this company again and would not recommend them. Very disappointed of how they care about their customer after the fact. I have around $1000.00 in damage and I was offered $200.00. Thanks for nothing. I couldn't download the pictures.

The company didn't wrap items like it says in their contract. They caused $1000's of dollars worth of damage to our furniture. We tried emailing and contacting them. Barb has been very manipulative. She came to our home and took pictures and said that she will deal with the issues but when we tried contacting her and follow up she didn't answer. We called the company and they just keep telling us to deal with Aly who also does not answer and the last time I called them the woman hung up on me And the only way you can contact Aly is by email and we haven't heard from her. We sent pictures and proof. The woman in the office also hung up on me after she found out who I was. They also told our building manager who called them about damages to the building that we did not use them lol. WOW REALLY?

I used this company because I was trying to support local and because a friend who is related to the owner, urged me to use the company and I thought why not....Unfortunately, I had some disturbing issues resulting from my move that I tried to resolve with the company - but after airing my concerns in a long, detailed letter - the customer service person went silent. Nothing was resolved. Here is a list of my grievances:

- quoted a fair price, but due to lack of planning on the mover's part, the price of the move increased significantly as the truck driver allegedly could not get into a very large receiving area. Moving company kept goods hostage until I agreed to pay an extra $1000.
- movers would not wear masks and the building management of the building into which I moved made a claim against me for hiring movers who would not comply with building and provincial covid rules.
- the mover did not leave me the weigh tickets and when I finally tracked them down two weeks after the move, the weight of my move was a thousand pounds more than the quote even though i decided to move far less furniture than I was originally quoted for. Sketchy calculations in that the mover took several hours between loading and weighing the load, and little explanation of the difference between quote and actual weight.
- movers moved a bag belonging to someone else into my home and proceeded to harass me verbally by text until they could get their bag back. I was out of province and was unable to accommodate them immediately. After the move, the company did nothing to apologize for, or make amends for, their employee's unprofessional and disturbing behaviour.

All in all, my belongings arrived to the destination safely - so if that is all you care about, this mover is fine. However, If you are looking for a fair price and a company who appears to care about your experience and strives to do better, this is not the company for you.

They were booked to move my mother on April 30 between 2pm and 6pm. They never showed, nor did they contact her, so she called them. It took them over two hours to call her back and rebook her for the next morning at 8:30am. Again, no show. She called again. The dispatch had no idea what she was referring to. They called back half an hour later to tell her that they were on their way. They offered her a discount. The quote was to bill 2-4 hours plus one hour of travel. They billed her for 7.5 hours and no reduction for the inconveniences caused. The head guy was verbally abusive to the two young boys he showed up with, so my mom was too scared to comment about the overbilling and just paid the invoice. The two boys also didn't have proper moving equipment, so they broke her antique oak TV cabinet and my digital thermostat. They have offered her $175 to fix her cabinet, but nothing else.

The woman on the phone and they movers when they came had both informed me out items woukd be properly wrapped, blanketed as needed and transported safely. This was not the case. We had a large mirror that I questioned moving ourselves. They told me they would blanket and plastic wrap it, move it carefully and buffer it with our mattress in the truck. They instead did no packaging or wrapping if any kind and stood it up on the wall of the truck on its own and strapped it with one strap. It broke in transit and they informed me once we arrived at the new home and they began unloading. The after service manager Ali did not help in any way just referencing that they don't ensure glass or mirrors. The item damaged was not transported as the company stated they would move it and this is very poor and disappointing service and after care. I will not use this company again and never refer them.

Our daughter recently left the nest. I encouraged her to hire movers (obviously). She hired Two Small Men in Winnipeg. They did a great job in a very short period of time

It would have been a nightmare, but we kept calm and we could survive this loss. Mr Roserio who owns the franchise in winnipeg comes home, gives an estimate claiming the horror stories online are not valid. Tells you are nice people I will take care of you. We fell for his stories and act of kindness towards our one year old by paying $896. He never shows up at the time of pick up. When I call him he said it's delayed and stopped answering my call for next two days. He answers the call from other numbers and once he knew it was mine he stopped answering. He knew we will go away from there and I cannot give a police complaint. He also knows we will not waste our time with court with a little one while on the move. But he should have actually known how will these guys manage to vacate the house in four days time or what can happen to there move with a little one and so much stuff. Well finally after talking to another franchise from BC who informed the franchise owners about our story. Then roserio calls me saying I am sorry il pay your money back. I say ok thank you. He never transferred the money and stopped answering my calls again. We were able to recover immediately as we have back up. Please don't go with these guys, I don't know about other franchise, but please save yourself money and time, help others by not using the Winnipeg location two small men with big heart,

We moved from a 2 bedroom apt just down the street to another 2 bedroom apt, both main floors. We had already moved both tvs, computers, all the media, 2 full truck loads and 3 van loads,hoping to cut costs. They were slow, broke my sons desk, dented the filing cabinet, were a 1/2 hr late, chipped out a chunk of the wall. Told me I could use a storage box for clothes and then charged me another $25. There is no way the remainder should have taken 5 hrs and then another for gas and mileage. When I called to complain I was put on hold, told I would get no money back, another man came on and said he'd call me back and never did. Terrible customer service, would never use them again. Felt totally ripped off.

Hired Two Small Men for a move from Winnipeg to Toronto at the end of July 2014. Delivery did not go well. Two movers showed up to deliver our belongings in Toronto, only one, Michael, did any work. The other stood around at the truck smoking while Michael unloaded and moved everything in. My husband had to help Michael unload and bring furniture into our home. We don't mind helping out and unloading some boxes, but we specifically hired movers so that we wouldn't have to personally move furniture into our home. If we had planned on doing that, we would have just rented a Uhaul and done the entire thing ourselves.
When Michael and my husband took our very large couch off the truck to bring it into our home, we found that it wouldn't fit. Michael said that he would take the couch back to Winnipeg for us and deliver it to our family, which was very nice of him. Unfortunately, we haven't heard from or been able to get in touch with Michael since, so it seems as if he's taken our couch to live with him.
In addition, on the day of our Winnipeg pick up, the movers were late because the dispatcher apparently couldn't find anyone to work. This was incredibly unprofessional, particularly since we booked our move well in advance and needed to make sure everything was moved out of our apartment before our lease was up and before we got on our flight to Toronto. What kind of operation doesn't have sufficient and reliable staff in order to fulfill confirmed reservations?!
Some pieces of furniture were also damaged upon receipt.
We have attempted to make a complaint with the company and haven't heard anything from them. Apparently a "claim has been started" -- not sure what this means, but it has been over a month since this alleged claim process began and we have yet to hear anything from them. We want reimbursement for the lazy mover's wages -- he didn't work for them, we did, so we should get paid for that -- and also for our missing couch and damaged furniture.