Bast Home Comfort

Heating & Air Conditioning
Waterloo ON N2V 2G2
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Reviews for Bast Home Comfort

Average customer rating:
8.5 10 (16 reviews)

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weinshel in Kitchener
weinshel in Kitchener
1 review Kitchener, ON
10/10

Excellent Product, Outstanding Service!

I highly recommend Bast Home Comfort for your heating and air con needs. We bought the top of the line heating and air conditioning unit from Bast Home Comfort in August of last year. Then late in the season we realized we were having problems with the air con. I spoke to Matthew Bast, one of the owners, on more than one occasion. He did everything he could to resolve the problem before winter. Then first thing in the spring, he personally called us and arranged for a new unit at no cost to us.read more

Approximate cost of services:
$11,000.00
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Private User
Private User
Private User reviews New Hamburg, ON
0/10

Not Sure What Happened to These Guys???

Not really sure what happened to these guys but they used to be my go to company for all my heating and cooling needs. However, as of a year ago now, the service is absolutely terrible. I’ve gone through 3 homes and have always used them for several fireplace units and a/c units. However, my recent home, they installed a defective fireplace which they could not fix and left me hanging out to dry! I ended up contact the Canadian distributor with my complaint about their lack of service and theread more

Approximate cost of services:
$30,000.00
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Private User
Private User
Private User reviews Wellesley, ON
10/10

Gas fireplace installation.

We had already decided on another company but went to Bast to check them out. Are we glad we did. They completed the installation from start to finish in just a few weeks. This included drafting a rendering, installing the fireplace and completing the facade with mantel. Their work was second to none. They were professional and clearly experts in what they were doing. We did have one issue which was addressed and rectified immediately. Thank you Bast.

Approximate cost of services:
$8,000.00
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Mike in Waterloo
Mike in Waterloo
3 reviews Waterloo, ON
10/10

Freestanding natural gas fireplace

As part of a major basement renovation, we wanted a free standing natural gas fireplace installed. Bast Home Comfort supplied the Valor Madrona gas fireplace. While checking out the job, the estimator smelled a minor natural gas leak in our existing gas piping, found the source of the leak, and repaired it. They did this at no extra cost to the original estimate for the stove installation. The installation was done on time, looks good and has worked well. We might have saved a little by buyingread more

Approximate cost of services:
$4,000.00
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River in Waterloo
River in Waterloo
2 reviews Waterloo, ON
8/10

furance, a/c

Our salesman, Shawn MacDonald, was incredible. He was friendly and personable. He took us step by step through the history of furnace and a/c units. He was very knowledgeable.

On site work was done to our full satisfaction. Worker took care with our flooring by laying down tarps.

Approximate cost of services:
$6,000.00
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River in Waterloo
River in Waterloo
2 reviews Waterloo, ON

First Review

8/10

A/C and furance

Great service all round. Sale person in the shop answered all my questions and then some. I had shopped around at about 5 different stores and choose Bast because of the salesman. I can't remember his name. He use to work in installations and now has moved onto sales.

Approximate cost of services:
$6,000.00
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