This morning our old water heater (installed in 2004) gave out, and we found ourselves without any hot water in the house. We had replaced the thermocouple on this unit a few years ago, and believed it could be the same issue again.
We called Climax in the morning and Sam answered our call. Within 30 minutes, he was at our house looking at our water heater to see if it could be repaired. After trying to replacing the thermocouple again and a deeper inspection, Sam told us that the unit was beyond repair and gave us some options for a replacement. His pricing and quote for a new water heater & installation was very fair and reasonable.
An hour later, Sam and Ali were back at our house with a brand new water heater, and got to work. They replaced our water heater in a very knowledgeable, detailed and professional way. Once finished, they cleaned up and left the area of work in the way it was found. Both Ali and Sam were polite, friendly and answered all our questions throughout the time of this project.
Thank you Sam and Ali for helping replace our water heater quickly, professionally and with care. I would highly recommend Sam, Ali and the Climax team for your heating and cooling needs.
- Company Response
Thank you so much for taking the time to write this amazing review!