Ars Repair & Installation

Our old gas cooktop was having problems, so we called ARS to look into it. Peter, the gas technician, was friendly and also clearly very competent; he explained the various tests he was performing and what they indicated. It turns out that repairing it would have been quite costly -- so Peter put the cooktop back together for us (it was still working, though inconsistently), and didn't pressure us at all to make a decision or commit to a repair, which we really appreciated. In the end, we decided to purchase a new cooktop and had ARS do the installation. Thankfully, they sent Peter again, and he worked efficiently and also explained the safety checks he'd performed for us.

If it were all about Peter, this review would have been a 10. On the customer service side, there were some scheduling issues and I had to call more than once to get my receipt. But overall, we were happy with the work done.

A service call to our home came three days after our initial phone contact. The service man arrived at the designated time window and the washing machine was repaired, we are happy with your company.

LG contracts out to these guys. Issues right from the first call we had with them. I am beyond irritated with the service, or lack thereof, from ARS (Appliances Repair Service). Their employees are incompetent, unprofessional and lack customer service skills. Their computer software is outdated, it cannot keep track of client orders, calls, references, ordering parts, opening and closing tickets, or keeping accurate accounting. Service guy named Edgar came. He diagnosed the problem. We told him to hold off on ordering parts as we had to discuss between husband and wife before going ahead with it. Either way, we decided to go ahead with the ordering parts. They said they would charge us 50% of the cost upfront in order to order the parts and 50% of the cost at time of the fix. We were charged almost 3 times the amount. No one called us to tell us parts had come in. No one called us to tell us to reschedule and have the service guy come in to install. No service has been performed by anyone. We have a dead fridge. It has been 2 weeks since the initial call. The parts were supposed to arrive 3-5 business days. Nothing has happened. They argue that the service technician's side of the story is correct and ours is incorrect. They do not want to refund our total money. They do not want to negotiate a new price. They have inconvenienced us. They have not told us the truth. We also do not have anything in writing. No invoices. They claim there is nothing in the system to track any of our conversations, yet I have everything in writing, because I took the time to write all the notes down so I can take time off of work to be at home when the service tech does come to do the work. This has been the MOST unpleasant experience I have EVER had with any service to date. LG Canada really needs to re-evaluate doing business with a third party service company like ARS. Totally unprofessional, no customer service skills, outdated technology, and no financial accounting skills whatsoever. DO NOT DO BUSINESS with this company.

Double ovens broken. 1st repair man misdiagnosed. 2nd call was cancelled 2 hours into the 4 hr window they gave us and we took day off work! 3rd call they call to say someone mixed up appointment and couldn't come. Took day off for this too. Part comes and still doesn't work. 4th call they send different guy who says we need same part due to fault. It comes and IT doesn't work. Tell us it's a connector wire issue. 6th call, senior technician finds troubleshooting paper IN the oven electrical board and says it's the wrong diagnosis. Owner wants ANOTHER $1300 for proper part. Wont return any of our calls!! DO NOT USE THIS COMPANY.

Prompt service for three appliances in need of repair. Only two appliances needed parts and the service man was back to complete the repairs within a couple of days. I would recommend ARS.

I had LG refrigerator compressor problem. previously technician who did the job he messed up the work, problem not solved then i called ARS. very friendly customer service. got fast appointment. Peter technician came , he knows the work ,finally he fixed the problem. owner was help full too. i do recommend ARS for future service call.

Our gas oven quit working so we called this company. The service person arrived a few hours later and quickly diagnosed the ingnitor was no longer working as we suspected. After waiting for a longer time to get a quote than to diagnose the problem we were told it would cost over $325 to spend five minutes replacing a new ignitor. After we quit laughing in astonishment we discovered the flat rate repair fee of $160 plus the replacement ignitor was marked up to almost twice the price available through a Canadian appliance parts provider. Needless to say we thanked the pleasant but equally astonished repair person and paid the $80 'diagnostic' fee. This company needs to publish their flat rate fee prior to suckering in people on minor repairs with overpriced replacement parts. I paid $80 to find out the problem and $85 to order my own replacement part which I will have delivered in two days. I will be making a point of not recommending these bandits.

Phone staff was great, fast and friendly . was just as great very personable.Because I had to meet him at the house, he called and let me know when he was going to be there He arrived at the house on time.

The gentleman who repaired my dishwasher was excellent and very professional. The only thing was the cost which was expensive.

We're in Toronto, fwiw. Homestars seems to have concluded i'm from San Francisco - no idea why.

I've used ARS in the past for repairs to our dishwasher, washing machine, and now our oven, which had the control panel go kerbluey about a month ago. 5 and a half years old. Grrrr.

Steve (the technician) did the repairs quickly and with no mess. That was great.

The only hitch with this repair is that ARS, as i found out only after the work was complete, was not an authorized repair co. for Frigidaire. That made it impossible for their back office, who ordered the required parts, to see that there was a back order on the control panel or to be able to determine when the parts would come in. If i'd known that, and there's no reason i should have, I would have been a lot less bent out of shape over the three weeks it took to get the parts in. As soon as they were in, it was a snap to get an appointment teed up.