First piece of advice: do not buy LG appliances, as we have since learned from several sources. LG parts are only available through their list of repair people, you cannot hire any repair person you want, and therefore you are stuck with who they send out.
Our LG fridge is only 2 years old and the compressor blew - apparently a common issue. LG told us it would be a month before one of their approved technicians could repair it. We complained and they were able to get someone out sooner, from ARS. LG charged us $250 to buy a flat fee warranty for ARS to do the repair work, because parts were covered but labour was not. This repair company has multiple websites (www.arsrepair.ca, www.appliancesrepairservice.ca, etc). Their technician was Peter, and he destroyed our wood floor by not putting anything down to protect it when he moved the fridge - repeatedly. He also appears to have punctured the floor and tried to put filler down to cover it up, which we didn't discover right away. He apologized profusely at the time for causing the 3-foot long gouges in our 2 year old floor, but we still needed to try to get it repaired.
Communicating with ARS after the fact has been very unpleasant and unprofessional. We were asked to provide photos of the damage, then nobody got back to us, then I was told it was being reviewed by the "technical department". I finally had a discussion with Noah, who said we should have our contractor give us a quote on replacing those floorboards that they could show to their contractor, but warned me we "weren't going to get a new kitchen out of this", which is not what we were asking.
After my conversation with Noah, Peter the technician called us directly and now claimed that he did not cause the damage, that it was already there. Then he changed his story again and said he had told us that moving the fridge would damage the floor, which makes no sense. Any professional repair person would have put down a protector (as we do by using a rug before moving our fridge) and it would have been fine.
Do not ever use this company.
- Approximate cost of services:
- $250.00