Dishwasher leak a few weeks ago, they came to check and nothing was found. I paid service call fee. It recurs a few days in a roll now, ask them to come back. I call them yesterday, they said that would be okay not to charge service call fee if nothing was found this time but I would pay for repair cost because it is a recurrent same issue as last time. They told me that it is fair and they would talk to the technician first and give me a call back within an hour for appointment booking yesterday. They never call back. I called them this morning to book appointment. They now change their tone of voice and want me to pay service call charge again. This time apparently more money $80 plus HST instead of $50. They told me that there was no problem existed with my dishwasher when I called them in last time. Why on earth would I call them to check my dishwasher if it was not leaking?? Poor customer service.
Addendum - We have another company came to check on my dishwasher, and sure enough there were problem with the motor and sump for my dishwasher. To say that there was no problem existed with last visit is not valid. DO NOT TRUST THIS COMPANY
- Approximate cost of services:
- $56.90
- Company Response
Thank you for your review Emily, we appreciate your time and business. Regarding your issue, we would like to clear some points. Our service call has a guaranty of one month, you now called us 8 weeks after being serviced. Although you say you were told yesterday we could send back a technician free of charge, that is against company policy, as your appliance was fine for this period of time. The service call you paid was under promotion, and we are now back to regular pricing. We honour all our customers and technicians, priding ourselves with the great service and good prices. We would be more then happy to send out a new technician for you to diagnose the issue in the most efficient way, but can not expect our technicians to work with out being paid for even a service call. For any further information, feel free to call us and we will be glad to help. Appliances repair service.