Had furnace and ducts cleaned but after the work the furnace would not come on again. A second individual was called in and he tried as well but in the process also played with some of the wires and apparently blew 2 transformers. Several hours later sill no furnace and they said there was nothing else they could do and that we should call a furnace company. We are by now into a Friday night so we’re now looking at paying weekend rates for the service call. When the gentleman arrived he worked on things for a while but eventually said that he could not figure out what the other firm had done with the wiring but he felt that it was the main board that was gone. To get the parts and do the job with weekend rates would cost way more than it was worth putting into our furnace because of its age so he recommended we get a quote for a new furnace and made the arrangements with his company. By now it was 10:00 at night but they still came and brought some heaters to tide us over and gave us a quote and the work is being done as we speak. We contacted the cleaning firm on Monday to explain what had happened and asked what we could do and they basically said that it was our problem. Now remember, we had a working furnace before they came, so to me they have to take some responsibility. We have now been told that someone higherup the ladder is to call us but at this point we have heard nothing. So needless to say we would not recommend this company as a result of our very unsatisfactory situation.
- Approximate cost of services:
- $330.00