Duct Cleaning Steam Dry Canada GTA (Toronto)
Terrible Customer Service! Call Centre Staff treat you with total Disrespect!
This company was subcontracted by Home Depo in Toronto, They were hired to conduct an Duct Cleaning Service at my residence.
The duct cleaning person was actually great and professional , However his machine broke during the time for payment and we had to process the transaction twice! Well i got Charged twice and its now Sep 12 2016 and i still have not got my money refunded. We contacted the company wth their own employee when the issue occurred and the lady yelled at the person over the phone and said there is nothing i can do!,the same person whom i spoke to over the phone refused to identify herself and she was hostile and very rude over the phone. I am in the process of calling my credit card company to file a dispute charge against this company. I have also called home depot and filled a complaint as well
Stay away from this company!
- Approximate cost of services:
- $213.00
- Company Response
Dear Customer,
Firstly, We apologize that the service you had was not performed to the standard it should have been. Steam Dry Canada takes our customer's experience very seriously. If you have not already done so, please contact our Customer Care Center at 1-844-417-8326. We are open 7 days a week to serve you better.
Thanks once a again for your feedback as it will help us to improve our customer experienceSincerely,
Steam Dry Canada Customer Care