Steam Dry Canada

I had this company out to clean my dryer vent which vents to the roof. I was specific when booking because the company that did our furnace in the fall did not come prepared to deal with a second story dryer vent. The booking agent indicated that there would be a greater cost because of the roof vent which I had no issue with provided the technicians came prepared. The technician arrived without a ladder long enough to get on the roof and was working alone which doesn't seem safe when he is expected to get on a very tall and very sloped surface. Because he was unable to get on the roof he could not confirm that the job was done. My dryer sensor is still coming on! The technician left a horrible mess of lint and dust all over the laundry room and bonus room. His tool box was left behind (including tools left in the laundry room that I had to pick up and throw in the box). I caught him as he was driving out of my street with his toolbox. He left my gate open (he tried to access the roof from the back yard) and my dog got out. There was nothing good about this experience. When I called to speak calmly with someone in the office about our dissatisfaction the agent I spoke with was really confrontational and huffy. She did offer to send someone out again to do the job again, but they won't send a crew of two and I highly doubt they will have a longer ladder. When I asked for a refund she dumped me to her manager's voicemail. Having been a call centre manager I understand customer service and diffusing a situation and this did not happen when I called to complain. I've called more than once to have this resolved and am sick of waiting to hear back at this point.