Steam Dry Canada solicits at Home Depot. Be aware! Took our 2600.00 cream coloured carpet and returned it mouldy and stained. We advised we were going out of town and they said not a problem they would make sure it was dry before storing. They returned it mouldy and it appears a mouse nest was started so a large amount of debris and wood pieces of dirt was in the rug when we opened it. The tech who took the rug back agreed there were no stains when it arrived for cleaning. The stains didn't come out and They said too bad. The rug isn't useable and we feel very ripped off. This company has no integrity and will not own their mistakes. We have audio conversations with the tech stating the stains were not there but fell on deaf ears. In my opinion consumers mean nothing to this company.
- Approximate cost of services:
- $100.00
- Company Response
Thank you for your review. As per our last discussion we are 100% positive the marks on your rug were not caused by our process. We cleaned not one but three of your area rugs you dropped off at the same time with the exact same process, they were allowed a 24 hour period to dry and were rolled up at the same time without stains or marks. We are also at a loss as to how the the markings ended up on you rug.
A company without integrity would not respond beyond you picking up the rugs nor would they offer and perform additional cleanings at no cost, we responded to your complaints and made attempts to assist with the situation as we do with all customers.