Steam Dry Canada

Duct Cleaning
Edmonton AB T5P 2V1
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Karen Clarkson from Calgary
Karen Clarkson from Calgary
1 review Calgary, AB
0/10

Carpet Cleaning Service

On Friday May 1, 2015, at 8:25 Steam Dry Canada came to my house to get my carpets cleaned.

The special was $99 for 3 rooms and hall. The tech talked me into another cleaning service which was at a cost of $218.00.

The tech left and 9:10 AM, and was told the rooms will be dy within 4 - 5 hours. Inspecting the service provided, I was very disappointed on the quality of service and contact Steam Dry Canada, Calgary location to have a re-do of the service provided.

I was told the tech will be at my house between 9:00 AM to 12:00 PM, contacting both Calgary and Home Office and was told they do not know when the tech will arrive!! The tech has not arrived and at this time I do not know when the tech will arrive.

My carpets are still wet and it has been over 24 hours. Yesterday is was 18C and I had my heat on to try and dry the carpets.

i

Approximate cost of services:
$218.34
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Company Response

Good morning Karen, I apologize for any inconvenience that may have occurred with your cleaning on Friday. I know that the technician that was coming out to your home on Saturday was running behind and showed up 1 hour late. After speaking with him, he did mention that he re-cleaned the entire room at no charge and I just want to make sure that you are happy with the service call.
Once again, we apologize for any inconvenience and I hope that you are happy with the follow up service

Please feel free to contact me at 403-214-7773 to discuss

Philip Goodwin