On Friday May 1, 2015, at 8:25 Steam Dry Canada came to my house to get my carpets cleaned.
The special was $99 for 3 rooms and hall. The tech talked me into another cleaning service which was at a cost of $218.00.
The tech left and 9:10 AM, and was told the rooms will be dy within 4 - 5 hours. Inspecting the service provided, I was very disappointed on the quality of service and contact Steam Dry Canada, Calgary location to have a re-do of the service provided.
I was told the tech will be at my house between 9:00 AM to 12:00 PM, contacting both Calgary and Home Office and was told they do not know when the tech will arrive!! The tech has not arrived and at this time I do not know when the tech will arrive.
My carpets are still wet and it has been over 24 hours. Yesterday is was 18C and I had my heat on to try and dry the carpets.
i
- Approximate cost of services:
- $218.34
- Company Response
Good morning Karen, I apologize for any inconvenience that may have occurred with your cleaning on Friday. I know that the technician that was coming out to your home on Saturday was running behind and showed up 1 hour late. After speaking with him, he did mention that he re-cleaned the entire room at no charge and I just want to make sure that you are happy with the service call.
Once again, we apologize for any inconvenience and I hope that you are happy with the follow up servicePlease feel free to contact me at 403-214-7773 to discuss
Philip Goodwin