The Door Master Inc.

Garage Doors & Hardware
ON
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95%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (295 reviews)

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Leitchstien in Toronto
Leitchstien in Toronto
2 reviews Toronto, ON
10/10

Prompt, professional and meticulous work.

My garage door came off the track late at night (cable spun out). I called The Door Master and they called me back within minutes, I explained my situation to the dispatcher and she had a technician call me back (within minutes as well). Eric, the technician, arrived promptly and gave me a reasonable quote of 200.00 + taxes for the job which included replacement parts as well (no after hours emergency charges like other companies I called). The Door Master charges $29.00 to come out and quote on the job (very reasonable) and if you decide to do the work quoted then it is applied to your bill. Eric was very professional and meticulous. The work took about an hour. I will definitely recommend The Door Master to my friends.
The Door Master is the real deal and has now become my go to maintenance/repair service. Thank you for the prompt professional service.

Approximate cost of services:
$200.00
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Company Response

It was our pleasure to assist you in your time of need! We understand, and are ready to help, when situations happen, such as customers needing to get their car out or the door not being able to close for the night. We do not believe in charging for emergency services, as we value our customers, their satisfaction with our services, and their support, more than anything. Thank you for taking the time to provide such a detailed and amazing review!

noori&doormaster in Waterloo
noori&doormaster in Waterloo
1 review Waterloo, ON
10/10

Repair the Garage Door

We had a spring problem with our gargage door. Called The Door Master and they sent their technical expert Oleg to address the problem. He arrived shortly after we called. OLEG was was very professional and informative. Great job Oleg. Thank you the Door Master, thank you Oleg.

Approximate cost of services:
$452.00
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Company Response

Thank you for taking the time to give feedback on your service and on the professionalism of Oleg, we try to provide positive reinforcement to all members of our company and part of that reinforcement comes from happy clients such as yourself!

joe1954
joe1954
11 reviews Oakville, ON
10/10

Garage Door

I can honestly say that Door Master stands behind their product. I called them yesterday and Steve came today as scheduled. He explained the service call succinctly and made adjustments as necessary without a charge. My door is working much better now. I had a spring replaced this past winter and that visit was professional as well. If you need work done, I recommend this company. Steve is the owner and he works hard to keep a great reputation. BRAVO!

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We are happy we could help! We try to put all of our energy and resources into customer satisfaction, and we are overjoyed that you had such a good experience!

Toronto22 in Toronto
Toronto22 in Toronto
5 reviews Toronto, ON
10/10

Garage Door Opener

We were having problems with the opener on our 27 year old garage door. I assumed that we would need a new opener plus a new door.
The technician,Eric, said that we needed a new opener but assured us that the door was perfectly fine. The installation was completed the next day. Eric was prompt, professional and a pleasure to deal with. We are very impressed with the integrity of this company.

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are very proud to have honest and professional technicians, such as Eric, working with us. We strive to emphasize these positive core values and continue to build the company around them, in order to keep offering exceptional customer service! Thank you for your informative and amazing review!

Private User
Private User
Private User reviews Guelph, ON
10/10

garage door repair

Josh did a good job. Friendly and efficient. Came on time and really no more to say. But I need to fill 30 words! So I have to keep going. This should not be necessary!

Approximate cost of services:
$300.00
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Company Response

Thank you for taking the time to write feedback, we are happy you are satisfied with the service!

Private User
Private User
Private User reviews Oakville, ON
10/10

Garage Door Repair

My garage door spring broke and the door opener ripped out of the top mount. I had a few companies quote and they all quoted $900 + to repair and switched to trying to sell me a new door at $1500. (I needed 2 so $3000.
Julien from Door Master was great, he cut to the chase and offered to replace the spring, install a new top panel (with windows that matched my other door) for $450. Done deal!
He came back the next day and completed the work quickly and efficiently and my door works really well and looks great too for a lot less than the other companies.
Julien was a pleasure to deal with, good sense of humor, direct, honest and offered really good advice.
Most importantly he delivered exactly what he had promised on time and at the right price.
Extremely impressed.

Approximate cost of services:
$500.00
What could this company do to improve their services?
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Company Response

We are overjoyed that you had great service from Julian! Thank you for taking the time to write such a great review!

Mark in Brampton
Mark in Brampton
1 review Brampton, ON
10/10

repair broken spring

Great customer service, was very nice service technician. Did great job not only fixing the broken spring, but also doing an overall tune up. Lubed all hinges and bearings, tightened chain that was too loose. Gave several pointers on how to properly maintain. Very knowledgeable with a great personality considering the time of night it was and we both had worked long days. Was left hanging by the number one rated company, waited three hrs for tech only to finally receive a call saying he could be there in another 1.5 hrs or maybe I should reschedule. The Door Master picked up the slack , showed up when they said they would and got the job done efficiently. I would recommend this company if all you need is your garage door fixed without all the other BS.

Approximate cost of services:
$175.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the amazing review! We will always try to work around obstacles if our clients have emergencies and provide them with service as soon as possible. We hope your door is working well and cannot express how much we appreciate you sharing your experience with our technician.

santosaddress
santosaddress
2 reviews Toronto, ON
10/10

Garage door not closing properly

The garage door sensor was blocked by objects, so nothing was really wrong with the door, it was our fault. The technician was honest about it and very educational and friendly.

Approximate cost of services:
$32.77
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Company Response

Even though you didn't receive a repair from us, we are very grateful that you took the time to share your experience with us! We are thankful that we have such a candid team!

Chris from Oakville
Chris from Oakville
3 reviews Oakville, ON
10/10

Garage door repair

Very happy with our service with The Door Master.

They are very prompt to reply to emails, even late at night or on the weekend.

The technician arrived on time for the appointment, and was able to complete the repairs quickly.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Your review is much appreciated, Chris! We cannot be happier that we provided you with quality customer service, we hope that you would consider receiving our services again if another issue ever arises!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.