The Door Master Inc.

Garage Doors & Hardware
ON
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94%

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Reviews by rating (past 12 months)
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Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for The Door Master Inc.

Average customer rating:
9.6 10 (247 reviews)

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Annette in Toronto
Annette in Toronto
1 review Ajax, ON
10/10

Garage door would open

Service was great. I was given an approximate time the technician would arrive. I received a text confirming when the technician was on his way. The technician was friendly and quickly got my garage door opening again at a very reasonable price. I would definitely recommend this company

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Private User
Private User
Private User reviews Burlington, ON
3/10

Overpriced

Work was decent, waaaaay too expensive . Pushy for unnecessary part replacement. I should have checked for more quotes before proceeding (my bad). Hope the repairs last, replacement parts look generic and cheap

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Company Response

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (905) 326-5800 and we'd be happy to help you out.

Private User
Private User
Private User reviews Vaughan, ON
10/10

We got our garage door from Unitech, and we are very happy.

We had the garage door replaced since the last one broke. The people from The Door Master Inc came in a few hours the whole thing was replaced and functional. They have lots of options and. I liked their professionalism, the quality of product.

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Company Response

Thank you for taking the time to leave us your feedback, we strive our best to make sure out customers are happy.

Jim H in Hamilton
Jim H in Hamilton
1 review Hamilton, ON
1/10

Garage door repair

The installer replaced my broken tension springs, but advised that my Genie garage door opener motor was broken and needed replacement. He'd do that for $550. I bought the broken part for the opener online for $30 and replaced it myself. Works just fine now. I would have given high marks for the spring installation, but zero marks for mis-informing me about my "broken" opener

1 of 1 people found this review helpful.
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Company Response

Good Afternoon Jim,

Thank you for your feedback. I apologize that you feel that our technician did not advise you correctly, we do not service Genie openers and therefore he advised you that he can not repair it but can offer you a new opener.

Thank you,
TDM Team

KW
KW
2 reviews Hamilton, ON
10/10

200% Satisfaction

From first phone call to installation, the service provided by this company was top notch. Natalie was able to find exactly what I needed at the price I wanted, send a guy to inspect the site and have it installed within 48 hours. Sergei did an amazing job dismantling the old door, installing the replacement, and cleaning up afterward. However, Sergei really outdid himself by taking the extra time and care to show my autistic son how to properly open, close and lock the new garage door. This company really went the extra mile to ensure as a customer, I was completely satisfied.

1 of 2 people found this review helpful.
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Company Response

Thank you for taking the time to leave us your feedback.

Ian in
Ian in
2 reviews Oshawa, ON
10/10

Great professionals

Garage door not working properly, they came that day, said 90% of the time with my issue it’s the sensors and rare 10% motherboard. Replaces the sensors but still didn’t fix. Didn’t charge me for them as just took my old sensors and said need a new unit but no rush take my time and provided no pressure.
Ended up saying yes and were able to come back 2 days later with a new unit. Replaced and set everything up for very reasonable price, quickly and very professionally!! Would recommend and use these guys again next time!!

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RBS in Richmond Hill
RBS in Richmond Hill
1 review Richmond Hill, ON
10/10

Garage Door Fix

Great Service from The Door Master! Steve came promptly and investigated the problem. Although the problem had rectified itself...he was very patient and asked that I call him back when the problem arose again and he would be happy to come back ASAP to check it out. Excellent service. Highly recommend them.

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Barbara in Palgrave
Barbara in Palgrave
1 review Caledon, ON
10/10

Amazing customer service

Very pleased with the prompt attention and service that we received. From call to installation was 3 days to complete with initial call on a Saturday! So extremely happy and highly recommend to anyone looking for service or new garage door!!

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vicki.forde74 .
vicki.forde74 .
4 reviews Vaughan, ON
10/10

The Best Garage Door Company!

Had my garage door replaced today and I can honestly say that I am beyond impressed. My expectations were surpassed! The technician (Serge) was super friendly, efficient and knowledgeable. My new garage door looks amazing and runs smoothly! The Door Master is such a professional company... from Steve assessing my door needs to the friendly admin staff who booked my appointment... This company gets 100 stars from me and I will definitely recommend them!

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Liz in Thornhill
Liz in Thornhill
4 reviews Vaughan, ON
10/10

Satisfaction delivered

Excellent service and prompt response. Tim called ahead and came within the time alloted for the service call. The garage opener is 20 years and although Tim suggested that I should replace he did not try to sell me, but rather spent considerable time fixing the existing unit and at a very reasonable cost. When the time comes to replace the unit I will definitely call The Door Master to have Tim instal a new unit. Thank you for your service Tim. Much appreciated.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.