Called Monday morning that the garage door was only going up about a foot and a half then stopping. The repair man (Steve) called back advising he would be here between 1 & 2pm. In the meantime my husband slid under the door and pulled the red code to disengage the motor, he did this around 12:00pm. The garage door shut and I could not open it manually (which is what we expected to do once the red code was disengaged). So we were convinced he was locked in the garage for at least 1 to 2 hours. Then Steve (along with his apprentice) came to the rescue around 12:40 pm. and had the garage door open in no time. (first he checked with me that | did want my husband out the garage haha) Then he proceeded to explain that the spring was broken on the garage door. He explained the price of the springs (both were broken) and we advised him to go ahead with the repairs. Which were completed in no time. I would definitely recommend Door Master for any garage door repairs. Steve was friendly and professional. He explained everything and had the repairs completed in no time.
- Approximate cost of services:
- $452.00
- Company Response
We are so happy that your husband was rescued! Thank you for the kind words and amazing review!