My review runs hot and cold. Millo did a great job where it counts. The cabinetry is beautiful, high quality, and professionally installed. We've had our new kitchen since spring and we're thoroughly pleased and enjoying all its features, comfort, and functionality to the max. Our quartz countertops are gorgeous too. Millo has their own experienced, trusted 'in-house' trades (electrician, plumber, tiler, carpenters) which is probably the main reasons we chose them. They all worked well together to get the job done.
There is room for their improvement though. Sometimes it was difficult to communicate with or get hold of my job manager. My voicemails and texts were bounced around between various office and personal emails and phone numbers. Because of this, they sometimes dropped the ball, so there were many deficiencies to be rectified. Tip tray (at sink) was missing (fixed:-) ) The glass uppers ended up with the wrong finish inside the cabinets. The were also frosted instead of clear glass (they fixed this). Chef's desk was installed at the wrong height (they fixed it). Under cabinet lighting was a headache as was switched from recessed to LED strip lighting mid-stream. So there was not enough recessed space provided to hide the LED strips, so they would shine in our eyes. Also, they wouldn't stay stuck in place and started drooping and falling down. Fixing it was difficult. One LED strip is still drooping down as I pen this. The peninsula drawers banged into my stove and needed to be completely redone (shortened) in order to clear it.
Despite these, and other problems, Millo was tremendous in their efforts to fix everything and make it right. And they did it all with a smile on their faces. They were always pleasant, polite, and caring throughout. I was probably not their easiest customer, and they always did their best to get the job done right. I realize that no renovation is without it's mistakes and issues, but I could have done without such a long list of problems to solve. All in all, I'm satisfied and would well recommend Millo for your next Kitchen or bathroom renovation.
- Company Response
Thanks for your feedback Dan!
Since your installation our team has noted these communication errors and have been working on solutions to fix this as well as working on tighten up our operations all around to ensure jobs run as smoothly as possible. It was such a pleasure working with you and we appreciate you bearing with us through any errors that came up during your reno. Like you mentioned, no renovation is without it's mistakes, we like to think we have a great team with excellent problem solving abilities and at the end of the day, we always make sure our customers happy and comfortable in their new space.
Feel free to contact us in the future should you ever need anything!
The Millo Team!