Carpet Deals.Ca

Positives:
-Sales representative was very professional, arrived on time, etc.
-Quick turnaround

Negatives:
-CarpetDeals.ca makes you sign a waiver for damages, but in turn do not take sufficient care to ensure that damage is prevented.
-We ended up with a severely scratched oak banister; damage to walls; & damage to trim which the installers, without informing us, tried to "fix" with white paint.
-There is an annoying lump underneath the carpet in the bedroom.
-Since we had used the upstairs bathrooms to store our stuff during the carpet remove and installation, we had asked the installers to only use the bathroom downstairs. Disappointingly they did not heed our advise. I'm just glad that we stored stuff in the bathroom in garbage bags because there was urine splatter everywhere. Disgusting and annoying. This may have also happened because there was language barrier and one of the installers did not speak English at all.

We will not be recommending them to anyone.

I recently had a flood in my basement. I had dealt with Steve in the past and was pleased with the service. I contacted Steve to see if I could get the same carpet as my original order. He was able to get it through the manufacturer in the US with only a small increase in price, although the exchange rate since 2011 had gone up. The install crew were on time, worked extremely hard on a Saturday afternoon until well after 6pm. Great job Steve and carpetdeals.ca for a job well done. I will definitely refer you to friends and family!

Cheers,

Terry

We were pleased with the professional installation of this carpeting. Ramazan and his team did a superb job! It was all done within a couple of hours.
My only advice to the company would be to insure that you provide your clients with a detailed estimate. A total figure is not sufficient without the details. You did provide me with one when requested and I thank you for that,