LLCR Ltd

they never answer the phone and never return calls
i have a tile with multiple cracks in it and on electric socket keeps blowing the breaker and now it will not work at all

Only hire LLCR if you've got project management experience to supervise, knowledge of building codes, all the tools to do the job, are available to help, and have all the patience in the world.

We hired LLCR for an IKEA kitchen renovation in 2019-2020 which also included retiling the floors in the entryway and powder room. We do not blame LLCR for any delays cause by the pandemic or the unfortunate loss of the project manager.

That said, LLCR came in and started the work, demo was done quickly and pretty cleanly as far as demo can go. Work started and the first issue occurred when replacing the floor. Flooring was done SO poorly with countless uneven tiles that it had to be removed and replaced completely. This only took place after some arguing and after cupboards and counters were in place. They used a "self-leveling" product to try and fix issues they said existed with the floor however the product used resulted in a glob of cement on the floor which they had to chip up again before the second floor was installed.

Installation of the hood exhaust duct was done with insulated plastic vent pipe (for washroom exhaust) which we were told not to worry and that this was "what we use everywhere". Only after producing references from the Ontario Building Code was this changed to a metal exhaust.

Finishing work was so poorly done that gaps at framing joints around windows and at floor as well as nail holes were left unfilled and simply painted over.

The final coat of paint was so blotchy that it resulted in the owner of the company (Luc) to question if they even used the same paint for this coat on the walls and ceilings. Some difficult to paint areas (above archways) were left unpainted. At this point I'd had enough and asked for a credit for the paint so I could do it myself. They offered $200 for a paint job they charged me over $1400 to do (we also had to pay for the paint separately); I was able to argue this credit up to $400.

As I worked from home during this renovation, I was asked on NUMEROUS occasions for help moving or installing materials as they only had one worker on site. Request to borrow my tools also occurred several times because "their tools were on another site". All this amongst the calamity of other smaller issues, errors, and delays.

It's now a year in, we have loose tiles in the entry and the grout is coming up and chipping between tiles in the kitchen. Months of emails and calls to their office are not being returned. Their office staff might as well not exist unless they need to send you an invoice which they're not slow in doing. They were beyond poor with communication during the work and might as well not exist after to warranty their work.

The single star is given simply because they finished the job; dealing with LLCR during (and especially after for warranty work) has been an absolute nightmare.

We hired LLCR to finish our basement. Besides a couple of expected hiccups they finished well within the timeline that was given to us at the beginning of the project. We are super pleased with the final result and can finally enjoy our new space. Luc and his team were amazing to deal with. Totally recommend

I have had LLCR, Ottawa, do three big jobs in my house over the past few years. Recently, I had my kitchen and livingroom gutted then reconstructed. Luc was vigilant about ensuring that the sub-contractors were reputable and stuck to the plan. Heather, the administration assistant, was so personable that I never felt that my questions were a bother. I would highly recommend this company for any home renovations. To date they have reconstructed all three bathrooms which included work in the master bedroom, my entire basement was turned into a gorgeous suite, my livingroom and kitchen and my laundry room.

They install my IKEA kitchen cabinet in one day. They came on time and got the job done in one day. They did a great job installing the cabinet and cleaning after themselves.