Brampton TV and Appliances

Bought a complete package for my home complete customized solution for my home needs i moved to Brampton few weeks back really happy with service

I purchased appliances on December 16th 2021, it was 5 piece set of Samsung washer, drier, refrigerator, gas stove and dishwasher. Once I got my delivery at unexpected time I installed my appliances by myself next (except dishwasher because I needed some parts to install) day of delivery and find out that drier was not working at all and control panel glass was broken so I called store to let them know and then they offered me technician to have a look at it, I said I need exchange or refund because driers controllers screen had a crack as shown in pictures. So finally after a week making hundreds of calls they replaced my drier so when delivery driver came to pickup defected drier I showed him damages on dishwasher and told him that it doesn’t work either and called store, they gave me another offer to send technician on January 4th,2022 and I asked them for replacement and not to make me wait for long after that they started ignoring my calls. I visited their store to make everything clear with store owner Sultan, he said they will give me similar dishwasher or I have to wait till mid of February which was too late then I asked for refund which he agreed with, and then he got defective dishwasher pickup on Sunday January 1st, 2022. I was expecting refund as soon they received dishwasher but that wasn’t happened. I called store on Monday they said banks are closed so it will take 48 hours to process refund, I waited for couple days and called store that I still havee received my refund. Every time they were saying that it’s been processed wait for another 48 hours so finally on Friday January 07th, 2022 I got a call at 6pm from store that they don’t have my right card number which was not true I gave them my card number again and then after 2 minutes I got my refund of $1186 it was very bad experience dealing with such people which don’t care about their customer and their referrals. I don’t think anybody will go for shopping second time from their store and recommend someone to go. It was very bad experience and a huge mistake that I bought appliances from these guys for my new house. Please go to repetitive store. Don’t waste your time just to save couple hundred bucks pay extra if you need to get piece of mind. I hope Bramton TV and appliances read my review and maybe try to be a good human and their employees get some sense and get a good job instead so they don’t have to liee or provide false information. Thank you

While the customer was attended well in the store for sale of appliance, their delivery service was not at all satisfactory. The delivery guys left the appliance just in the middle of the room, near the main door entrance and the door could not be closed until the appliance was moved from with the help of neighbours. Moreso, all garbage at the drive and near the main entrance stairs. They did not even bother to plug in and show if the appliance is working. I am now concerned just in case there is an initial issue with the appliance. DELIVERY SERVICE - WORST.

Pictures attached.

I heard that Brampton Appliance store is giving discount offer of 25% off all Bosch appliance, when I called in store Shreya was the sales lady answered said yes thats correct all Bosch appliance are 25 % off only for this week. I visited the store to look for appliance they never had any Bosch appliance there and Shreya forced us to see online and book the package as it was 25% off so we trusted her and booked the package and paid $1300 without even looking the appliances but when I came home checked the prices for the appliances on Bosch website I found out they actually charged us the same price as its on the website and there was no discount and called her she said the models you have selected has no discounts on those one, I was like cancel my order and get the refund for my money she said wait I will check with my manager and let you know by Monday, she did it for 2-3 weeks same thing I will check with my manager and Bosch to get you Boxing week deal and so on and later she was like the price she offered she can't change. I asked for the refund if she can't give 25%off which she promised all the time then refund our money. she said we don't do refund its not a grocery store and we don't do free consultation and then she blocked my phone number that was really rude. we never got our money back from these people. They mislead people. I was highly disappointed with her behavior. Don't waste your time and money by going to Brampton Appliances. They yell on radio like hell for discounts that doesn't even when you actually give the deposit for any of your orders.

Big promises but all fake
They don't know what customer service actually means. They just want to sell and provide ZERO service. If your applicance works it works otherwise you are done, It's a gamble. Don't expect any help from them.

Beware of these guys....shop at your own risk. I wasted my lots of time to get the refund from them . They are worst. I did not get the delivery of Gas Range on time that I purchased that was around 1 month later. I canceled my order and asked for refund. They said it will go to my credit card back . That’s ok. But I wasted my time of 3 weeks calling them every day 3 times to get my refund. Whenever I called them they replied that they will call me back after checking out or said they have processed.. s was my life’s worst experience in the customer service. One guy even talked too rude on phone with me who even refused to give back my money and said you can do whatever you want. I would have given then negative stars if there has been any.
Good luck guys if you shop with them.
Thanks

they promise to send new appliance but they end up by sending on floor model with scratch and dent. when i raised my voice they only did $100 less on price and now i am asking for reimbursement they are not entertaining my calls..
Worst place to buy and no guarantee you will get new , or refurbished .

i got the TV set and washing machine and dryer and whole kitchen set i really love the style and color as its matched with our upgraded home ,really highly recommended them

Poor service. High Attitude, no professionalism. Went first time to the store purchase 2 appliances before of long weekend had no other choice. Clearly mentioned that delivery should be after 5pm only. My mother had a Parkinson disease and cannot accept delivery. Delivery people showed up at 2pm and told my mother that they have to go to Niagara-falls thats why she has to take the items. She got panicked and called me at work. These delivery people left all the garbage cardboards on the driveway. When I asked the Manager to call me he said the owner will call me. Till today no one had callback to apologize. Do not recommend friends and family to go to this store.

Five star reviews you are seeing here on Google are posted by their own employees and relatives. Please beware before you go and make a deal. . Israr the guy who was at his best when we went to buy became worst nightmare for us and their manager Tahir. They delivered wrong items to us and I went next day to ask about ot and they were like it has been delivered now. You could have check before signing the lease deal, cant do anything now. When I asked them to refund me, they said its not in their policy. I raised my concern and I was pushed out of the store by three men and was threatened to call the police. I couldn't believe they were the same guys who were so sweet and laced with honey who were pushing me out of the store. I was with my two little kids when I was pushed out of their store and my two year old fell on the ground but they would not stop. Going to file small claim court but just an advise dont fall for these predators.