Trail Appliances

when buying any new appliance we always go to Trail 1st. Excellent service & prices. They came & installed the dishwasher & took the old appliance away, making it a very positive shopping experience.

My 88 year-old parents bought $8k worth of appliances from Trail. When Trail delivered the appliances the delivery men wouldn't unplug the old fridge to install the new one becuase it was against policy. My father is blind and wasn't strong enough on his knees to pull the plug. Neither was mom. only after breaking down in tears and telling them to take everything back did the delivery guy pull the plug. Then they had to take the fridge doors off to move it. The delivery guys took them off but guess what? It was against policy to put them back on. Is this the kind of store you want to buy your appliances? Never again Trail.

We bought a lot of appliances from here. Everything worked well except for our mini fridge in our bar. It has been making a weird noise since it was first installed. We called Trail and they did send over to repair it. He said that the fridge needed a new fan. Brand new fridge and it already needed a new fan?! None the less the repair man said he would return with a new fan to fix the fridge. It has been more than a year now and we still have not heard from anyone. Other than that I would still recommend Trail because everything else worked perfectly and they work out a very good deal with you.

I got washer, dryer, dish washer, stove and fridge from there. Delivery was good. Warranty repairs was done well. Not bad. Too bad the stove and dish washer broke right after the warranty period. Not worth to get it fixed. bought new used ones to save money.

I went into Trail Appliances looking to purchase washer that cleaned coveralls and the sale person Paul recommended me one, LG front loader washer for $1000 + tax. This machine was purchased with the assurance of the Sales rep that it was the most appropriate machine for washing heavily soiled work place coveralls.
We stopped using it after the two days of use. It was not cleaning the coveralls no matter what cycles were used; at best the cleaning was 50% of the previous basis top loader.
Also it was taking an hour & 20 minutes per load, the previous top loader would easily take 5-7 pairs of full size cotton coveralls, the LG 3-4 pairs only. After doing some research I found out that top loader washers are the best for heavy soiled clothing (you would think the sales rep would know this…)
In short we relied upon Trails expertise in the selection and it failed short.
I originally requested for store credit and told them I will purchase something else but the first offer was a 50% restocking fee made by the branch sales manager ( which would cost me about $550!!!) , the 2nd was a 35% restocking fee by the branch store manager, both of which are not acceptable. Why should I be penalized for something they sold me with assurance that this product was the best for what I needed? I would have purchased anything they recommended because we needed the washer right away and I know nothing about washers.
Trail appliance started as small business that thrived on customer service but now all they want to do is make quick sale and leave you stranded if you have problem. They give you the run around, not returning phone calls. All my home appliances are from Trail Appliance but from now on I will never purchase from them again.
I am still waiting for them to get back to us (now going on two weeks) but looks like I am stuck with this useless washer. Soooo sad?

When it came time to replace our kitchen range, we ended up replacing our entire kitchen and decided to splurge on the range of our dreams, a Viking professional stainless steel model. The staff at Trail were not only knowledgeable but friendly and prompt in delivering. After sales service was unexpected.... A nice touch. Would recommend.

We went in to the store for advice for a water softener. We came out with so much knowledge about different kinds of softeners and what was best for us and our needs. they have alot of sales people. Some are really good, some are not as knowledgeable as some.They also have plenty of choices to choose from and a chef cooking in the store showing their appliances. We chose Kinetico for our softener and have not regretted it. Our sales person provided great advice and would recommend doing research there first and compare.

Long story short, our refrigerator recently gave out and it was time to replace it with something more energy efficient. Ended up sourcing from here due to the knowledgeable friendly and efficient service.

What a great experience having our dishwasher repaired with Trail Appliances. Fast, friendly and a job well done! We will continue to use their services in the future for any appliance repair or purchase.

When we needed a dishwasher, we decided to go back to check out the selection at Trail Appliances.Their staff were helpful and knowledgeable and helped us to choose the right high energy efficiency dishwasher model--a Blomberg with stainless steel tub. We saved a few hundred dollars over the usual premium models and are very happy with our purchase.