Romaniuk Heating And Air Conditioning

Purchased an air conditioner a month or so ago. The sales consultant (Kevin) was great. He answered all my questions and gave us a bunch of options that were conscious of our budget and needs, and was not pushy at all. The installation crew was great as well. Matt, Garrett and Jared did a great job getting things set up, answering my questions and giving me maintenance tips for the future. Nothing but good to say about all of them and the company. Even the phone operators were great to talk to and coordinate with, as well as answer questions.

Romaniuk was great right off the start. It started with the consultation by Brandie. He was extremely thorough and explained everything in a crystal clear manner. We were provided three options and he told us the differences between all of them without coming across like he was trying to sell us extra stuff that we didn't need. There was no pressure from him in any way. Great job.

Our installation date was originally scheduled for September 16th but we got a call shortly after that date was agreed upon and it turned out they were able to get us in 3 weeks early on August 26th! Fantastic!

Mike and Lee were the installers and we couldn't have been happier. They were quick to do the job and it was done extremely well. They cleaned up everything and you wouldn't even know they were there, other than the brand new AC Unit outside!

I would have given a 5 star satisfaction rating but I do have one minor issue. I need to get the duct work inspected by the city and in order to do that, I need the permit number which is on the invoice. I have asked a few times for the invoice but haven't seen one yet. Also, a cover came with the unit but that is back ordered. That doesn't really bother me too much because I know shipping anything is a nightmare right now. I 100% would recommend using Romaniuk to any of my friends and family. And I already have!

Furnace heat output is low. This has been an issue for quite a while. I had got two companies to look at the issue previously to no avail. One of them actually screwed up even more.

David came to the rescue and fixed the problem. He had a very detailed examination and adjusted for optimal performance. His expertise is above average.

Very happy with the result and highly recommend Romaniuk.

The installers for Romaniuk Heating, Rory, Vadim and appentice Jordan did a first class job installing our new furnace and hot water tank. They took the time to ensure that everything was done properly, no short cuts or sloppy workmanship. Rory was patient with me as I had a lot of questions and a few requests that altered the installation. They left everything clean and tidy. I am glad I chose Romaniuk.

Jerry H. from Romaniuk came promptly this morning to check our furnace. He was cheerful pleasant and knowledgeable. He had been to our place two years ago so it must mean the company is good to work for. He masked, came in and checked the setting parameters at the thermostat. Then checked the furnace settings in the basement and showed my wife how to set the humidity at the thermostat and after he was done he sent a brief video email to show the way to do it so now we have a record. One of the best things I did was to have Romaniuk Heating install the Lennox. A great furnace. Quiet but able to heat even in the -36 degree winters we had lately. The furnace and the technicians have all been top quality. They truly are five stars.

Had used this company in the past to evaluate my in-floor heating system and service my furnace plus I recently purchased an air conditioning system for another home that I own. Service was exceptional. This fall I scheduled furnace maintenance on both homes. The maintenance on my first home had to be rescheduled due to an emergency repair for other clients. Was given another 4 hour window the next day. Called their office the next day after waiting 3 hours as the technician had not called me with an arrival time. Technician was tracked down and arrived at the end of the 4 hour window. Did a great job with the maintenance and selling of the Just Right Maintenance plan. Scheduled maintenance for my 2nd home and was given a 4 hour window. The maintenance on this home was rescheduled twice. I spoke with 3 different scheduling people and received different times. Told them that the maintenance service needed to be done by 5:30 pm or else it needed to be cancelled. At 4:30 pm no calls from the technician so I called the office who advised that the technician should be leaving the next job soon. I cancelled the maintenance as there is no way that it could be done by 5:30 pm. I have now spent 8 hours waiting for technicians. The scheduling and communication for maintenance is brutal in this company. Now I am attempting to get a refund on the prepaid Just Right maintenance plan. Yesterday I was told I would get a call today about refunding the plan. Today I was told possibly in 2 days. It is very unfortunate to watch a very good heating and air conditioning company self destruct due to scheduling issues. Great company if you have tons of patience and plenty of spare time to wait for them to show up. If your intent is to provide 5 star service you need to fix this.

We were quite happy with the sales process and the options that were given. The price seemed reasonable. Unfortunately the installation did not go as well. There was an error in the installation and it took a few days to resolve it. When the installers came to fix the problem they left a big mess in the house.

We signed-up at Costco for an estimate on a new A/C install. We had a long wait for the the review and estimate. It was well worth the wait. Jeff the sales rep was very professional and personable. He took the time to review the all aspects of the install, answered any questions we had and completed the paperwork efficiently. They were able to install the unit the next day. both Tyler and Adam were extremely professional, we hardly knew they were there during the install. I would highly recommend Romaniuk for any heating and A/C needs. I will be using them for any future needs.

Was quite pleased with the service I received from Justin. He contacted me, arrived on time, and performed the necessary trouble-shooting for my furnace. He then determined that I didn't require furnace repair, and that I had a faulty thermostat. He provided me options to have it replaced. I am a repeat customer and will come back again in future if service is required.

Tyler and Adam did a superior job installing 2 AC units.
They were professional, courteous and took the time to explain what they were doing and how the system worked.
This was not a easy install due to the shape of the furnace duct work but the finished product looks like factory made.
The mark of real pros is the clean up afterward and they both did a excellent job, nothing was left behind.
I will be using Romaniuk for all my future heating and cooling needs and would recommend them to anyone