Romaniuk Heating And Air Conditioning

We got quotes from a few vendors as our hot water tank stopped working properly. Romaniuk came in at a lower price so we went with them, even though there was technician from a different vendor who seemed much more thorough and knowledgeable. Right before the Romaniuk installer came, we get a call from the person who gave us the quote telling us that he forgot to include the piping cost, even though he was the one who told us they need to be replaced (while other vendors told us it didn't... and in the end, it didn't). The new price ended up being MORE than the vendor we actually preferred. As the installer was already on the way and we were without hot water, we felt like we had no choice. The installer was fantastic, able to do some workarounds as our previous tank setup wasn't ideal, but we feel duped by the person who quoted us, not to mention that whoever is doing the quoting really needs to know more about plumbing in general, not just their own products.

After posting a similar Google review, Romaniuk responded quickly saying someone would call me to discuss my concerns. I didn't expect a follow up call, nor did I get one even 3 weeks later. So yeah, they don't do what they say. And anything short of a refund of at least a large portion of the added cost sprung on us last-minute is unacceptable, so don't waste my time.