Chestnut Flooring

Floor Retailers
8601 Jane Street, Unit #1 Vaughan ON L4K 5N9
Write a Review
Write a Review
Website
HomeStars
Floor Retailers
Chestnut Flooring
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Chestnut Flooring

Average customer rating:
9.6 10 (88 reviews)

Sort by

Mohammad from Richmond Hill
Mohammad from Richmond Hill
1 review Richmond Hill, ON
10/10

Coswick Engineered Hardwood Flooring

Amazing staff, very helpful to choose a right product. From time we purchased the products to time they installed, it was done very fast. Sherry was really helpful with everything. Installer Andy was very polite and professional. Thank you Chestnut flooring it looks amazing.

Was this review helpful?
Company Response

Thank YOU Mohammad for your trust in us.

Private User
Private User
0 reviews Toronto, ON
10/10

Great service, great product, overall an excellent experience

Sherry was wonderful in helping us select the best engineered hardwood for our home. The Italian engineered hardwood that we got was beautiful and of top quality. I am getting a lot of compliments from friends and family, meanwhile the price was very reasonable. Very glad I found Chesnut.

Was this review helpful?
Company Response

It's great news from you, your friends and your family!
Enjoy your time at home!

Private User
Private User
0 reviews Toronto, ON
2/10

Deceptive about returns.

We were apprehensive about our order quantity but they assured us on the phone when I ordered I could return 1-2 boxes unopened but didn't end up allowing any return at all.

I had 5 boxes left over and when I messaged them about a partial return, even the 1-2 boxes they said would be fine they simply replied "Sorry ,Unfortunately we do not have return policy ." We spoke to the same representative both times and asked why the policy had changed within a week but they didn’t reply.

Good price and selection but be warned they might not honour their word.

Was this review helpful?
Company Response

Hi Kevin,
Sorry for the confusion and dissatisfaction.
As we have clearly mentioned on the invoice and the packing slip -and you signed both, all sales are final (attachments are not allowed here).
Moreover, please note that the purchased items are discontinued and already discounted to a fair amount.
We haven't changed our policies for a long time, even through the pandemic. We always respect our committments and try to provide the highest level of service to our customers.
Please feel free to contact us if you have further concerns.
Thank you

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood floor

Shelly was very helpful. Very good customer service. Floor looks great. Would recommend Chestnut Flooring.

Was this review helpful?
Company Response

Thank you!

Vincent in Toronto
Vincent in Toronto
4 reviews Vaughan, ON
8/10

In love with new carpet

Thank you for your professional help. Everything is perfect, really. Thanks for your workers and for perfect carpet. I'm truly recommend this carpet service if you want to be calm and glad

Was this review helpful?
Company Response

Hi Vincent,
Thank you for you kind words, yet not sure why you didn't give us 10/10! ;)
Enjoy you new carpets!

Private User
Private User
0 reviews Toronto, ON
10/10

160 Torrey pines rd

The products offered at chestnut flooring are outstanding materials, also with affordable pricing. The level of service I was also given was great. I have since used them for multiple projects and I don’t see myself going else where!

Was this review helpful?
Company Response

Thank you for your continuing trust with us.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bedroom and Hallway Reno hardwood engineered flooring install

Thank you Sherry for your guidance and expertise and knowledge of the products that you carry. Showroom had a large selection to choose from and overwhelming. We explained what we where looking for and next thing you know we had narrowed our decision down to three samples.
Andrew our installer was amazing, with 30 years in the industry he worked diligently with precision. Great work Andrew, he also did all our baseboard trims, worth the extra to pay for those little projects. Giving us time to focus on other projects.
Pricing was very reasonable compared to other companies. I never write reviews but i would highly recommend to anyone thinking of doing their floors.

Was this review helpful?
Company Response

Hi,
On behalf of all we thank you for your kind words and are supper happy that you like your new floors!
Stay healthy and happy

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood Flooring Supply and Installation

I purchased my hardwood flooring from Sherry and I couldn't be happier. Her service was top notch from start to finish, and the installers were also incredible. They did a phenomenal job, and everything was perfect. Thanks guys!

- Josh

Was this review helpful?
Company Response

Hi Josh,
We are all honored of your satisfaction.
Thank you

Private User
Private User
Private User reviews Vaughan, ON
10/10

Purchased flooring and installation

Sherri in the showroom and Andrew the installer made sure we were absolutely happy with everything. They both went above and beyond. Floor looks great. Thanks Chestnut Flooring.
Mike and Steph

Was this review helpful?
Company Response

Hi Mike and Steph,
It was an absolute pleasure serving you guys and we're honored that you like your new floors.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Chestnut Flooring

Chestnut Flooring is a family-owned and operated company, specializing in luxury European flooring products, including hardwood, laminate, tile, vinyl, and carpet. Our quality products are imported directly from the source - Italy, Germany, Norway, and other European countries - and can’t be found anywhere else in Canada. We pride ourselves in our exclusive designer flooring materials which makes every customer’s flooring experience unique, enjoyable, and one-of-a-kind. With over sixteen years of experience satisfying designers, homeowners, contractors, and builders’ luxury flooring needs, Chestnut Flooring welcomes the opportunity to help you discover the perfect materials for your residential or commercial property, and provide you with an exceptional flooring experience. We offer expert advice on current and emerging trends in flooring, such as wide planks, customized floor patterns, mixed patterns using other various materials, and much more. Should you have any questions about our quality products, please feel free to contact one of our offices in Toronto and our knowledgeable staff will be happy to assist you with all of your flooring needs.

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, Floor Laying & Refinishing, and Carpet Installers
PRODUCTS
Hardwood, Laminate, Carpet, Ceramic, Vinyl, Cork, Vanities
SERVICES
Supply & Installation. Floor Refinishing, Lighting, Doors and Handles.
BRANDS
Coswick Divine Flooring Appalachian Flooring Dubeau Floors Mercier Wood Flooring Lauzon Hardwood Flooring Shaw Stevens Omni Torlys Fuzion Flooring Gesco Beaulieu Ambiance Hardwood Floors Triforest Armadi Art Bruce Ellite Vanity Design Laurentian Hardwood Royal Image Canadian Standard Floors Mohwak Life Stepp Laminate Floors PurParket Obsession Hardwood Floors 1867 Flooring Richmond Laminate Floors @work Shnier Armstrong Flooring Oxford Tiles Bella Flooring Goodfellow Biyork Anderson Tuftex Centura Anderson's Hardwood Floors
STYLES
Classic Modern Custom
SPECIALITIES
Luxury European products including hardwood, laminate, vinyl, carpet, tile, and more. We also provide competitive prices on widest range of flooring products. ‍In-house A to Z services.
WEBSITE
https://chestnutflooring.ca/
YEAR ESTABLISHED
2012
RETURN POLICY
https://chestnutflooring.ca/online-store-terms-conditions/
PAYMENT METHOD
Credit, Debit
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$2000
BONDED
Yes
PROJECT RATE
https://chestnutflooring.ca/flooring-cost-calculator/
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Our warranty on workmanship is 1 year from the date of Installation.Products as per the Suppliers.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.